Username/Pass issue (Didn't see covered anywhere else)

Hi guys.

I'm brand new here and just started using NOD32 about a month ago and had an annoying issue I was hoping you guys could shed some light on.

About once or twice a week when it tries to run an automatic update it will tell me that my username/password is wrong and won't update. Well I never really fool around with the settings, especially not my username or password, so I don't know why it happens seemingly randomly. Every time I re-input my username and password it updates normally and stays fine for another few days or so, then it happens again.

Anyone have any idea what is going on? If you need any more information just let me know and I'll be happy to let you know.

Thanks guys!

 

can you post your version details - and what server you're updating from?

 

Hi Starscream87,

and welcome to wilders!

while logged as admin (assuming you have winxp) please make sure to set your Username and Password in NOD32 Update as HERE

 

I'm using version 2.7, and my server is set as "Choose automatically".

I gave that a shot Xtinction, I guess I won't really know if it works for a couple weeks if it stops doing that. Thanks for the help.

If anyone has any other ideas or knowledge on this topic I'd love to hear it.

 

Please PM me your username so that I can check in records if it's actually still valid.

 

I have this same issue. I e-mailed Eset support about it and they told me to re-install NOD32. I just did; not sure if it will help but we will see.

 

Marcos - It keeps telling me the private messaging system is down. I'll try again tomorrow if it's up then.

 

Forward it to support @ eset.com with a link to this thread.

Cheers

 

Blackspear,
Not a problem here, but your suggestion got me thinking. Just how do I find/send "a link to this thread?"
I might need this in the future. Hmm.
Best,
Duncan

 

When you are actually in the thread that you want to send to someone, simply highlight the link in the internet address bar at the top of your screen and paste that link.

Cheers

 

Ah, sort of like:
https://www.wilderssecurity.com/newreply.php?do=newreply&p=972434

Thankyou kindly! Another new trick!
Best,
Duncan

 

You are welcome.

Cheers