Username and password problem.

Discussion in 'ESET NOD32 Antivirus' started by Agent Johnson, Dec 21, 2008.

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  1. Agent Johnson

    Agent Johnson Registered Member

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    Dec 17, 2008
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    I am trying to enter my username and password into nod32 and it won't accept it. I copy and paste the information directly from my email into the text box, but it still will not accept it.
     
  2. PaulB2005

    PaulB2005 Registered Member

    Joined:
    Apr 19, 2005
    Posts:
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    Try typing it. One problem i've seen with some users copy and pasting it is when they copy it a SPACE is picked up at the end of the Username or password. So instad of copying

    "ABC123"

    it copies

    "ABC123 "

    which isn't the same.
     
  3. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
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    Location:
    Throughout the USA and Canada
    as mentioned - the most common mistakes are the leading or trailing characters when copying and pasting the username and password - just check you have them correct by downloading the correct version of the installer.


    Also remember that an antivirus password won't work for Smart Security - but vice versa is ok.
     
  4. rugmankc

    rugmankc Registered Member

    Joined:
    Jan 11, 2008
    Posts:
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    Location:
    Fairborn, Ohio US
    This may be a too late answer. But, I could not copy and paste either. I had to use cntl c and cntl v as NOD suggested.



    Ken
     
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