Username and Password - FAIL - 5th Nov 07

Discussion in 'NOD32 version 2 Forum' started by Blackspear, Nov 5, 2007.

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  1. xTiNcTion

    xTiNcTion Registered Member

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    Not true. Both ESS & EAV usernames starts with EAV-. See product description/platform.
     
  2. NAMOR

    NAMOR Registered Member

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    w00t, finally got my license. Thanks ESET!

    Product Platform: ESET Smart Security
    User Name: EAV-XXXXXXXX
    Password: XXXXXXXXXX
     
  3. Blackspear

    Blackspear Global Moderator

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    The issue is still prevalent, so keep watching this thread for progress on this issue...

    Blackspear.
     
  4. BlueZannetti

    BlueZannetti Registered Member

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    Also take care to verify the expiration date and number of PC's covered. So far I've had 2 out of the 3 possible wrong permutations assuming the correct product, which is understandable in the flood of activity and (likely) manual corrections being processed as well. These will certainly get ironed out over the next couple of days, just take care to verify information in the emails as they are received.

    Blue
     
  5. nonmirecordo

    nonmirecordo Registered Member

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    No, this is not understandable.

    Processing licence keys is not rocket science. It's just this kind of 'amateurish' mistake which gives Eset's detractors (and the magazine reviewers) ammunition and puts off new customers.
     
  6. Blackspear

    Blackspear Global Moderator

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    A few known issues at this point:

    Some licenses will not allow downloading of 3.0 only 2.7
    Some license are "Business Edition licenses" which do not allow downloading of EAV 3.0
    Some licenses fail altogether

    Any of these categories please email me the Username for AV- numbers and the UN + PW for EAV- numbers and these will be passed on to ESET to help with investigating the issue.

    blackspear @ wilderssecurity.com

    Cheers

    Blackspear.
     
  7. BlueZannetti

    BlueZannetti Registered Member

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    I was extrapolating that some of the quick fixes we're seeing could be manually performed - and in that context alone a higher level of errors would understandable.

    The initial issues - automatically generating the wrong keys, key dates, or being unable to use an existing key for a straightforward NOD32 V3 download - are rather difficult to understand. I do agree, a number of aspects of this rollout have been amateurishly executed.

    Blue
     
  8. YeOldeStonecat

    YeOldeStonecat Registered Member

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    Still not working....I'm trying to download just the 3.0 AV..not ESS...using tons of usernames/passwords from a list of clients I have...currently renewed ones even.
     
  9. Blackspear

    Blackspear Global Moderator

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    Please email me as many as you can, it will help.

    Cheers :D
     
  10. Marcos

    Marcos Eset Staff Account

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    If you have purchased NOD32 Enterprise Edition before, the appropriate v3 products have not been released and thus your license doesn't work for home edition products. ESET NOD32 Antivirus Business Edition, ESET Smart Security Business Edition as well as ESET Remote Administrator 2.0 will be released a bit later as announced on the ESET website.
     
  11. webyourbusiness

    webyourbusiness Registered Member

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    you can see the logic here though... I never knew that either!
     
  12. xTiNcTion

    xTiNcTion Registered Member

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    yep... seems some issues have to be fixed. although i received last couples of licenses with no problem. hope BoT recovers very soon.
     
  13. webyourbusiness

    webyourbusiness Registered Member

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    that's PART of the problem - apparently, EAV- codes will be issued for both Eset Antivirus and Eset Smart Security (who knew?)... so try that 2nd license, it might work. I would check the product DESCRIPTION as well in the email from Eset.
     
  14. red_jack

    red_jack Registered Member

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    Yes I have an Enterprise License.
    Didn't want to hijack this thread, moved my reply to NOD32 V3 LAN Mirror thread. https://www.wilderssecurity.com/showthread.php?p=1110264#post1110264
    Thanks.
     
  15. nonmirecordo

    nonmirecordo Registered Member

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    Apologies, Blue, I misunderstood.
     
  16. larryb52

    larryb52 Registered Member

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    I just got the licenses for 2 machines but it was suppose to include the 45 days I had remainding. Granted a great price for 2 licenses but are you not intitled to the remaining time on your license?
     
  17. PatG

    PatG Registered Member

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    Yes, you are! Eset had mine to originally expire in 1 year when there was 20 months left on the old one. Reseller is trying to get it straight now. If you sent a email to support, they should be able to give you back the 45 days.
     
  18. BlueZannetti

    BlueZannetti Registered Member

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    No need to apologize, I can see where you're coming from.

    As a matter of fact, I'm kind of wondering when someone is going to get around to actually sending me a license that is for both the proper number (2) and proper length (old NOD32 expiration date + 2 years). I can run fine right now, but since I paid for a pair of licenses, it would be nice for the license to actually reflect that instead of the single PC it now states (end date is now OK). Wouldn't want any misunderstandings to occur at some future date or anything like that..., and yes, support messages were already sent to the reseller (who's a very stand-up provider based on my experience).

    Blue
     
  19. divedog

    divedog Registered Member

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    Me too. I can download 2.7 with my user name and password but no 3.0 whats up with that? is there a fee for the upgrade? I am not trying to download the suite just the AV. Any help would be appreciated.
     
  20. ronjor

    ronjor Global Moderator

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  21. divedog

    divedog Registered Member

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    Thanx Ronjor that did the trick.
     
  22. ^Ale

    ^Ale Registered Member

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    I also have the problem: I bought yesterday an upgrade to ESET Smart Security and I receive this key:

    Product Platform: ESET NOD32 Antivirus
    User Name: EAV-xxxxxxxx
    Password: xxxxxxxxxx

    but I can only download EAV 3.

    ^Ale
     
  23. Blackspear

    Blackspear Global Moderator

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    Please email me the license or if you don't have that then the UN and PW.

    Blackspear.
     
  24. ^Ale

    ^Ale Registered Member

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    I sent you a PM

    ^Ale
     
  25. Blackspear

    Blackspear Global Moderator

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    Received and replied, this UN and PW is fine.

    Cheers :D
     
    Last edited: Nov 7, 2007
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