User Name?

Discussion in 'Acronis True Image Product Line' started by tckaiser, Jun 10, 2005.

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  1. tckaiser

    tckaiser Registered Member

    Jun 10, 2005
    New Acronis TI user. I'm trying to set up a recurring incremental backup to run daily. During the setup it asks for a user name and password. I've tried several entries (computer name, etc.) and it always tells me that the login is incorrect. Where can I edit the User Name or how can I determine what the correct User Name value or string is with my application.

    thanks for your help!
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello tckaiser,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please do the following:
    - Open the Log Viewer in Acronis True Image.
    - Select the log entry in the list and click on the button with the diskette image to
    save it the log.
    - Send the saved log to along with the link to this thread.
    - Make a screenshot of the User Information screen of the Schedule wizard (where you enter you name and password) and send us the screenshot.
    - Press the Shift-Ctrl-Esc combination, make a screenshot of the last (Users) page of Windows Task Manager and send us the screenshot.

    Thank you.
    Irina Shirokova
  3. PaulB2005

    PaulB2005 Registered Member

    Apr 19, 2005
    Surely it's the UserName and Password you logged into Windows with?
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