User Name & Password Problem

Discussion in 'NOD32 version 2 Forum' started by Bizadi, Feb 3, 2007.

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  1. Bizadi

    Bizadi Registered Member

    Joined:
    Aug 25, 2004
    Posts:
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    Location:
    Tulalip, Wa.
    I tried updating to 2.7 today (using Free Download Manager) but when I enter my User Name & Password (from the ESET receipt) the download stops because my credentials are "invalid". My subscription expires on March 12. Can anyone here help or do I need to contact ESET directly?
     
  2. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
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    Location:
    Gold Coast, Queensland, Australia
    Please forward your original or original renewal license containing your Username and Password to blackspear @ wilderssecurity.com and I will test it for you.

    Cheers :D
     
  3. Bizadi

    Bizadi Registered Member

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    Location:
    Tulalip, Wa.
    You've got mail (thanks for the help).
     
  4. ASpace

    ASpace Guest

    I am sure you are in the right hands with Blackspear but can you try not to use Free Download Manager ? Use the normal IE or other browser such as Firefox , for example . Blackspear will check your license .
     
  5. Blackspear

    Blackspear Global Moderator

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    License checks out OK, issue is more than likely the Download Manager.

    Cheers :D
     
  6. Bizadi

    Bizadi Registered Member

    Joined:
    Aug 25, 2004
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    Location:
    Tulalip, Wa.
    I'm going to try later without FDM (I am using IE 6 btw).
     
  7. webyourbusiness

    webyourbusiness Registered Member

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    fwiw, I've had customers who had to disable this same program before it would authenticate the download properly too. Everyone who disabled on our instructions (to-date) was able to download. One who refused, was not able to download... what can you say - we tried to tell him!
     
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