User name a password not working for D/L new 7x64

Discussion in 'ESET Smart Security' started by ZooMan, Nov 11, 2009.

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  1. ZooMan

    ZooMan Registered Member

    Joined:
    Dec 18, 2008
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    I cant d/L The new x64 smat security for my pc all was working fine put 7x64 on my upgraded machine clean install of windows now I get the login and have enterd my user name and pw many times. The window to login keeps comming back ....

    Thanks
    Ken
     
  2. MathewG

    MathewG Former ESET Support Rep

    Joined:
    Apr 9, 2009
    Posts:
    41
    Hello ZooMan,

    Below is a link that will assist you with downloading your ESET Smart Security.

    http://kb.eset.com/esetkb/index?page=content&id=SOLN2332

    The main thing you need to keep in mind is that the username and password is case sensitive. Your username is all capitol letters while your password is all small lower-case letters. Also, you must include the (-) in your username.
     
  3. ZooMan

    ZooMan Registered Member

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    Dec 18, 2008
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    Thanks, was able to get the D/L using a second pc on my network. still not sure why.

    Thanks
     
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