Use v8 with raid drivers?

Discussion in 'Acronis True Image Product Line' started by danhb, Sep 22, 2005.

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  1. danhb

    danhb Guest

    My Acronis emergency boot doesn't show my drive that is raid (mirrored drives). My other computer uses raid (striped). Can the raid drivers be added to the emergency boot disk? Or do I have to build from the XP Pro disk then install Acronis and then restore?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello danhb,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept my apologies for the delay with the response.

    Please be aware that Acronis True Image 8.0 Bootable Rescue CD is Linux based and has it's own assortment of drivers for a wide variety of modern hardware (including RAID controllers). I'm afraid that there is no way for you to add some specific drivers on your own. However, such problems are usually easy to solve by adding the appropriate drivers to a newer build of the program.

    First of all, please make sure that you use the latest build (937) of Acronis True Image 8.0 which is available at: http://www.acronis.com/homecomputing/support/updates/

    To get access to updates you should create an account at:
    http://www.acronis.com/homecomputing/my/
    then log in and use your serial number to register your software.

    Please create new Bootable Rescue CD after installing the update, boot your PC from this CD and see if the problem still persists.

    I would also recommend you to try the "acpi=off noapic" workaround as it is described in Acronis Help Post.

    If the problem still persists with the latest build (937) of Acronis True Image 8.0 then please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post.

    Please also do the following:

    - Launch Acronis Report Utility once again and select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy;
    - Rename the report created from under Windows to report_win.txt and report created using the bootabale floppy to report_diskette.txt.

    If you will not be able to create a sysinfo.txt file for some reasons then please boot from the Acronis True Image 8.0 rescue disc once more and press F11 key when the "Starting Acronis Loader..." message appears.

    After you get the "Linux Kernel Settings" prompt, please remove the "quiet" word, click on the OK button. As the startup messages stop scrolling please write down the last few lines of the output, or use a digital camera to make shots of the output screens.

    Please also download and install the free trial version of Acronis True Image 9.0, create new Bootable Rescue CD, boot your PC from this CD and see if the problem still persists.

    Send all the collected files and information to support@acronis.com along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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