USB not recognising new hardware device when first connected

Discussion in 'hardware' started by Baldrick, Dec 23, 2008.

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  1. Baldrick

    Baldrick Registered Member

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    Hi

    Thought I would try my luck here re. the issue I am having under Windows XP Home (SP3) re. USB not recognising new hardware device when first connected to my system.

    I have previously installed the relevant USB drivers as requested by the device's manufacturer and then have connected the device according to they instructions provided. However, I do not get the New Hardware Device Detected popup but when I click on the USB icon in the system tray the popup advises me that it is an Unknown device installed.

    Funnily enough I have tried the same sequence under Vista and it all installs/is recognised WITHOUT ANY ISSUES.

    So I suspect that something XP-related on my PC is causing the problem. Anyone have any ideas or suggestions as to what I can check/try?

    Cheers in adavnce. o_O
     
  2. pugmug

    pugmug Registered Member

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    What make/model USB device is it?
     
  3. Baldrick

    Baldrick Registered Member

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    Hi pugmug

    It is a Snooper Sapphire GPS Safety Camera Location System, if that helps!
     
  4. Baldrick

    Baldrick Registered Member

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    Sorted!

    It looks like that new hardware I was trying to use had a problem with connecting with USB 1.1 (I have an old machine). Have tried updating relevant motherboard drivers etc., I bought and installed a USB 2 PCI card (5 ports). When I connected the hardware up via the new ports it was recognised instantly and all is now well.

    Morale of the story is check backward compatibility of any new hardware that you buy especially if like me you have an older rig...I should add that I have rechecked the documentation and requirements for the hardware and nowhere does it specify that it is USB 2 only.

    :D
     
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