usb mouse and keyboard issues on image

Discussion in 'Other Acronis Products' started by Ryan Medernach, Mar 8, 2007.

Thread Status:
Not open for further replies.
  1. Ryan Medernach

    Ryan Medernach Registered Member

    Joined:
    Jan 24, 2007
    Posts:
    5
    I'm currently having a couple of issues with our image after pushing it out to specific hardware Dell Gx150's, GX260 and the new Dell Optiplex 745's.

    Everything looks like it is going well but after the hardware detection I have no usb mouse or usb keyboard With the GX150s I was able to plug in ps2 keyboard and mouse and things will work fine, the 260 I am about to try with the ps2 keyboard and mouse hoping this will work fine but the Optiplex 745 does not have a ps2 connection...its all usb.

    Has anyone run into this before ?
     
  2. Ryan Medernach

    Ryan Medernach Registered Member

    Joined:
    Jan 24, 2007
    Posts:
    5
    Lots of views but no answers...here is what I have picked up and it seems to do the trick add the following to your sysprep.inf file


    [SysprepMassStorage]
    *pnp0303=C:\windows\inf\keyboard.inf
    *pnp0f03=C:\windows\inf\msmouse.inf
    *pnp0f0b=C:\windows\inf\msmouse.inf
    *pnp0f0e=C:\windows\inf\msmouse.inf
    *pnp0f12=C:\windows\inf\msmouse.inf
    *pnp0f13=C:\windows\inf\msmouse.inf

    What this will do is force a reinitialization of your Keyboard and Mouse.
     
  3. T_quila

    T_quila Registered Member

    Joined:
    Jul 10, 2007
    Posts:
    3
    Hi,
    I have a slightly different problem with USB Keyboard and Mouse Combination from Logitech:

    When I boot with PXE or Acronis BootCd I have an USB Keyborad but the USB Mouse won't work properly: The X and Y Axis are twisted (mixed up) so the Mouse Pointer will only work in the vertical way by moving the mouse from the right to the left. When I use a PS/2 Adapter for the USB Mouse - it works fine.

    Any Ideas ?
    thanks in advance
    Olaf
     
  4. scallawa

    scallawa Registered Member

    Joined:
    Aug 2, 2007
    Posts:
    2
    Has anyone found a way to resolve this. I tried adding the entries in sysprep and that didn't work. I am imaging to dell machines (gx520) with no ps2 connections. After imaging the machine boots up gets to the welcome to the windows xp setup wizard and sits there since I have no mouse or keyboard.

    Using snap deploy 2 and universal restore.

    Acronis
    Is this something you are working on? Workaround?
     
  5. scallawa

    scallawa Registered Member

    Joined:
    Aug 2, 2007
    Posts:
    2
    Just in case anyone else runs into this. I found a solution. It is not so much an Acronis problem as it is the way how windows loads drivers during setup. You need to bypass the initial screen in order for windows to load the drivers. I used the standard sysprep file with the following additions to get it to bypass the first screen and load the drivers.

    Using all of these worked for me not sure if you can remove any of them to get it to work. There are more sysprep options below each category and I do have more categories in my sysprep file. These are just the items I added that made it work.

    Would have been nice though if Acronis replied to this thread or any of the ones like it. I almost abandoned their product.

    [Unattended]
    OemSkipEula = Yes

    [GuiUnattended]
    OemSkipWelcome = 1
    OemSkipRegional = 1

    [UserData]
    ComputerName = whatever I want gosh
     
  6. tomcat82453

    tomcat82453 Registered Member

    Joined:
    Nov 28, 2007
    Posts:
    1
    I have successfully solved mine. Depending on the BIOS type, change:
    1. USB keyboard support - change to BIOS (default is OS)
    2. do the same for USB mouse.

    Tom
     
Thread Status:
Not open for further replies.