USB External Drive not seen

Discussion in 'Acronis True Image Product Line' started by malcolmne, May 11, 2007.

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  1. malcolmne

    malcolmne Registered Member

    May 11, 2007
    I am trying to do a clone on my laptop from an external USB to the C drive using a bootable rescue disk. Version 9.3854, Windows XP. Acronis does not see the external drive.
  2. thomasjk

    thomasjk Registered Member

    Jul 22, 2005
    Charlotte NC
    Do you have a bootable OS on the external drive or are you trying to restore a backup you made previously? The usual process is to clone from the C: drive to the external. Try the clone under windows or build a BartPE CD Begginer's Guide to Creating a BartPE CD with Mustang's BartPE Plugins.
  3. GroverH

    GroverH Registered Member

    May 10, 2006
    Massachusetts, USA
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello malcolmne,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build of Acronis True Image. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    If updating does not solve the problem, please try booting with "acpi=off noapic" parameter as it is described in Acronis Help Post.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Linux system information (sysinfo.txt) as it is described in Acronis Help Post. Please keep the drive in question connected and powered on during the creation process.

    Please collect the exact vendor and device names of the drive in question.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
  5. jmk94903

    jmk94903 Registered Member

    Jul 10, 2004
    San Rafael, CA
    That is usually because the Linux environment of the Recovery CD doesn't have drivers for the USB chipset on the notebook motherboard.

    You might download the trial version 10 and see if that CD will support your external drive. Alternatively, you might create a Barts PE boot disk which is a Windows environment and should support your external drive.

    What notebook (brand and model) do you have?
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