URGENT: Problems installing ERA Server

Discussion in 'Other ESET Home Products' started by soporte, Oct 4, 2010.

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  1. soporte

    soporte Registered Member

    Joined:
    Oct 4, 2010
    Posts:
    1
    Hi there,

    I'm trying to install ERA Server but I have to abort because the installation shows an error and the Server doesn't start.

    Help please.

    Thanks very much.

    Install LOG:

    <2010-10-04 11:04:34> Global setup flag ERA_SETUP_ACTIVE was activated
    <2010-10-04 11:04:34> Setup exclusive lock <<ENABLED>>
    <2010-10-04 11:04:34> Current product: "ESET Remote Administrator Server"
    <2010-10-04 11:04:34> Product language: "3082"
    <2010-10-04 11:04:34> Product version: "4.0.138.7"
    <2010-10-04 11:04:34> SetupInitialize: Entered (Initialize)
    <2010-10-04 11:04:34> MSI database: C:\Documents and Settings\Administrador.CULLEREDO\Escritorio\EAV-33455778\era_server_nt32_esn.msi
    <2010-10-04 11:04:34> Installing product: ERA SERVER
    <2010-10-04 11:04:34> Current directory: C:\WINDOWS\system32
    <2010-10-04 11:04:34> Retrieving OS information...
    <2010-10-04 11:04:34> OS Version code: ID=2 TYPE=2 MAJ:5 MIN:2: BUILD:3790 RES:30
    <2010-10-04 11:04:34> Windows Server 2003, Standard Edition Service Pack 2 (build 3790)
    <2010-10-04 11:04:34> Property TerminalServer = "1"
    <2010-10-04 11:04:34> Detected Remote Session
    <2010-10-04 11:04:34> # Finding installed version...
    <2010-10-04 11:04:34> Retrieving MSI information...
    <2010-10-04 11:04:34> Property {ERA_NAME} = ""
    <2010-10-04 11:04:34> Property {ProductCode} = "{D37CD47F-E016-43C1-B5B0-6FE934A57358}"
    <2010-10-04 11:04:34> Property {UpgradeCode} = "{0990C0AE-5442-452C-B0C8-A32E05A785EC}"
    <2010-10-04 11:04:34> Property {ProductVersion} = "4.0.138.7"
    <2010-10-04 11:04:34> Property {ProductName} = "ESET Remote Administrator Server"
    <2010-10-04 11:04:34> Property {ProductState} = "-1"
    <2010-10-04 11:04:34> Property {ProductLanguage} = "3082"
    <2010-10-04 11:04:34> Property {OriginalDatabase} = "C:\Documents and Settings\Administrador.CULLEREDO\Escritorio\EAV-33455778\era_server_nt32_esn.msi"
    <2010-10-04 11:04:34> Property {SourceDir} = "C:\Documents and Settings\Administrador.CULLEREDO\Escritorio\EAV-33455778\"
    <2010-10-04 11:04:34> Property {ALLUSERS} = "1"
    <2010-10-04 11:04:34> Property {ACTION} = "INSTALL"
    <2010-10-04 11:04:34> Property {ROOTDRIVE} = "D:\"
    <2010-10-04 11:04:34> Property {REINSTALL} = ""
    <2010-10-04 11:04:34> Property {REINSTALLMODE} = "amus"
    <2010-10-04 11:04:34> Property {REMOVE} = ""
    <2010-10-04 11:04:34> Property {Installed} = ""
    <2010-10-04 11:04:34> Property {UILevel} = "5"
    <2010-10-04 11:04:34> Property {VersionMsi} = "3.01"
    <2010-10-04 11:04:34> Property {AdminUser} = "1"
    <2010-10-04 11:04:34> Property {RemoteAdminTS} = ""
    <2010-10-04 11:04:34> Property {AdminProperties} = ""
    <2010-10-04 11:04:34> Property {LogoUser} = ""
    <2010-10-04 11:04:34> Property {PIDKEY} = ""
    <2010-10-04 11:04:34> Property {UserSID} = "S-1-5-21-1409082233-1715567821-682003330-500"
    <2010-10-04 11:04:34> Property {UserLanguageID} = "3082"
    <2010-10-04 11:04:34> Property {ProductID} = ""
    <2010-10-04 11:04:34> Property {TempFolder} = "C:\temp\2\"
    <2010-10-04 11:04:34> Property {DesktopFolder} = "D:\Documents and Settings\All Users\Escritorio\"
    <2010-10-04 11:04:34> Property {CommonAppDataFolder} = "d:\Documents and Settings\All Users\Datos de programa\"
    <2010-10-04 11:04:34> Property {USERNAME} = "Carmen Fernandez"
    <2010-10-04 11:04:34> Local cache: (unavailable)
    <2010-10-04 11:04:34> Property Privileged is enabled
    <2010-10-04 11:04:34> Property MsiRunningElevated is disabled
    <2010-10-04 11:04:34> SNMP is installed (service running)
    <2010-10-04 11:04:34> Global setup flag ERA_SETUP_PROGRESS was activated
    <2010-10-04 11:04:34> Property {RAC_NAME} -> {rac.name} {""}
    <2010-10-04 11:04:34> Property {RAS_NAME} -> {ras.name} {"ESET Remote Administrator Server"}
    <2010-10-04 11:04:34> InitUserSidProperty: Entered
    <2010-10-04 11:04:34> User context: "CULLEREDO\administrador"
    <2010-10-04 11:04:34> Current user is administrator
    <2010-10-04 11:04:34> User SID: S-1-5-21-1409082233-1715567821-682003330-500
    <2010-10-04 11:04:34> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:04:34> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:04:34> RetrieveVersionInfo
    <2010-10-04 11:04:34> oooooooooooooooooooooooooooooooo
    <2010-10-04 11:04:34> # Finding installed version...
    <2010-10-04 11:04:34> Service 'ERA_SERVER' is not installed
    <2010-10-04 11:04:34> Service 'NOD32RA' is not installed
    <2010-10-04 11:04:34> Prior installation of RA server was not found
    <2010-10-04 11:04:34> Cannot detect prior version
    <2010-10-04 11:04:34> Current product version is 4.0.138.7
    <2010-10-04 11:04:34> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:04:34> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:04:34> CheckOdbc: Entered
    <2010-10-04 11:04:34> MS Access driver is present
    <2010-10-04 11:04:35> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:04:35> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:04:35> RetrieveMsiTexts: Entered
    <2010-10-04 11:04:35> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:04:35> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:04:35> PrepareXmlConfig: Entered
    <2010-10-04 11:04:35> ImportServerConfig
    <2010-10-04 11:04:35> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:04:35> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:04:35> LoadProperties: Entered
    <2010-10-04 11:04:35> LoadPropertiesFromXml: CfgFile=C:\temp\2\RADEFCFG.TMP
    <2010-10-04 11:04:35> LoadPropertiesFromXml: CfgFile=C:\temp\2\RAXMLCFG.TMP
    <2010-10-04 11:04:35> Property {CFG_SERVER_NAME} -> {server.name} {"Lancelot"}
    <2010-10-04 11:04:35> Property {DATABASE_DIR} -> {database.dir} {"d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\database\"}
    <2010-10-04 11:04:35> Property {STORAGE_DIR} -> {storage.dir} {"d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\storage\"}
    <2010-10-04 11:04:39> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:04:39> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:04:39> SelectFile: Entered
    <2010-10-04 11:04:40> SelectFile: C:\Documents and Settings\Administrador.CULLEREDO\Escritorio\EAV-33455778\EAV-33455778.lic
    <2010-10-04 11:04:40> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:04:40> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:04:40> CheckLicKeyFile: Entered
    <2010-10-04 11:04:44> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:04:44> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:04:44> CheckLicKeyFile: Entered
    <2010-10-04 11:05:07> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:05:07> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:05:07> SetPwdValue: Entered
    <2010-10-04 11:05:07> Var=CFG_UPDATE_USER_PWD
    <2010-10-04 11:05:23> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:05:23> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:05:23> NormalizeCommonDataPath: Entered
    <2010-10-04 11:05:23> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:05:23> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:05:23> SaveProperties: Entered
    <2010-10-04 11:05:23> Fixing connection string...
    <2010-10-04 11:05:23> Property {MIGRATION_LEVEL} -> {migration.mode} {"0"}
    <2010-10-04 11:05:23> Property {CLUSTER_MODE} -> {cluster.mode} {"0"}
    <2010-10-04 11:05:23> Property {BACKUP_PRIOR_DB} -> {backup.prior_db} {""}
    <2010-10-04 11:05:23> Property {CFG_DBTYPE} -> {db.type} {"1"}
    <2010-10-04 11:05:23> Property {CFG_DBSCHEMA} -> {db.schema} {""}
    <2010-10-04 11:05:23> Property {CFG_DBCONNECTION} -> {db.connection} {""}
    <2010-10-04 11:05:23> Property {LIC_KEY} -> {lic.key} {"C:\Documents and Settings\Administrador.CULLEREDO\Escritorio\EAV-33455778\EAV-33455778.lic"}
    <2010-10-04 11:05:23> Property {AUTOCREATE_DATABASE} -> {autocreate.db} {"1"}
    <2010-10-04 11:05:23> Property {AUTOCREATE_TABLES} -> {autocreate.tables} {"1"}
    <2010-10-04 11:05:23> Property {TB_OVERWRITE_MODE} -> {tables.overwrite.mode} {"CANCEL"}
    <2010-10-04 11:05:23> Property {CFG_UPDATE_SERVER_NAME} = {AUTOSELECT}
    <2010-10-04 11:05:23> Property {SERVICE_ACCOUNT_TYPE} -> {service.account.type} {"0"}
    <2010-10-04 11:05:23> Property {SERVICE_ACCOUNT_NAME} -> {service.account.name} {""}
    <2010-10-04 11:05:23> Saving properties to "C:\temp\2\RAXMLCFG.TMP"
    <2010-10-04 11:05:23> SaveProperties: Done
    <2010-10-04 11:05:24> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:05:24> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:05:24> ExecuteBegin: Entered
    <2010-10-04 11:05:24> UI LEVEL = "5"
    <2010-10-04 11:05:24> COMN DATA = "d:\Documents and Settings\All Users\Datos de programa\"
    <2010-10-04 11:05:24> APP DIR = "C:\Archivos de programa\ESET\ESET Remote Administrator\Server\"
    <2010-10-04 11:05:24> Creating local copy of license key: "C:\Documents and Settings\Administrador.CULLEREDO\Escritorio\EAV-33455778\EAV-33455778.lic"
    <2010-10-04 11:05:24> Checking license file: "C:\Documents and Settings\Administrador.CULLEREDO\Escritorio\EAV-33455778\EAV-33455778.lic"
    <2010-10-04 11:05:24> Local copy: "C:\temp\era_setup_lickey.tmp"
    <2010-10-04 11:05:24> Accessing global data via SID
    <2010-10-04 11:05:24> Account context: "CULLEREDO\administrador"
    <2010-10-04 11:05:24> Current context has administrator privileges
    <2010-10-04 11:05:24> Extracting temp files from MSI database...
    <2010-10-04 11:05:24> Extracting item 'Create_MsSqlERA.SQL'
    <2010-10-04 11:05:24> Extracting item 'Create_MYSQLERA.SQL'
    <2010-10-04 11:05:24> Extracting item 'Create_OracleERA.SQL'
    <2010-10-04 11:05:24> Extracting item 'db_conversion.ini'
    <2010-10-04 11:05:24> Extracting item 'era.mdb'
    <2010-10-04 11:05:24> Extracting item 'era2.mdb'
    <2010-10-04 11:05:24> CreateSqlDatabase: Entered
    <2010-10-04 11:05:24> Database platform: MS Access
    <2010-10-04 11:05:24> Selected MS Acces database (creation is not necessary)
    <2010-10-04 11:05:24> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:05:24> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:05:24> LogInstallInfo: AppDir=C:\Archivos de programa\ESET\ESET Remote Administrator\Server\
    <2010-10-04 11:05:24> LogInstallInfo: StorageDir=D:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\storage\
    <2010-10-04 11:05:24> LogInstallInfo: DatabaseDir=D:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\database\
    <2010-10-04 11:05:24> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:05:24> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:05:24> FixTerminalServer: Entered
    <2010-10-04 11:05:24> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:05:24> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:05:24> FixRegSmnp: Entered
    <2010-10-04 11:05:33> StopOldService: Entered
    <2010-10-04 11:05:35> CopyLicKey: Entered
    <2010-10-04 11:05:35> Installed licence key: "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\license\EAV-33455778.lic"
    <2010-10-04 11:05:35> Product: ESET Remote Administrator
    <2010-10-04 11:05:35> Customer: CONCELLO DE CULLEREDO
    <2010-10-04 11:05:35> Valid to: 31/10/2011
    <2010-10-04 11:05:35> CreateCfgFiles: Entered
    <2010-10-04 11:05:35> CreateXmlCfg: d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\configuration\era.xml
    <2010-10-04 11:05:35> CreateXmlCfg: d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\configuration\era_private.xml
    <2010-10-04 11:05:35> CreateCfgFiles: Configuration successfully saved
    <2010-10-04 11:05:35> MigrateData: Entered
    <2010-10-04 11:05:35> Updating database flags...
    <2010-10-04 11:05:35> Database: d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\database\era.mdb
    <2010-10-04 11:05:35> Database flags successfully updated
    <2010-10-04 11:05:35> Instaling services...
    <2010-10-04 11:05:35> RegisterSnmpAgent: Entered
    <2010-10-04 11:05:35> SNMP agent was registered (item=8117)
    <2010-10-04 11:05:35> SetServiceAutostart: Entered
    <2010-10-04 11:05:36> Service configuration of ERA_SERVER successfully changed
    <2010-10-04 11:05:36> SetServiceAutostart: Entered
    <2010-10-04 11:05:36> Service configuration of ERA_HTTP_SERVER successfully changed
    <2010-10-04 11:05:36> InstallDefaultPackages: Entered
    <2010-10-04 11:05:36> Creating default packages...
    <2010-10-04 11:05:36> Created directory: d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\packages\install_custom\
    <2010-10-04 11:05:36> Created directory: d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\packages\install_custom\Microsoft Windows Installer 2.0\
    <2010-10-04 11:05:36> Created directory: d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\packages\install_custom\Microsoft Windows Installer 3.1\
    <2010-10-04 11:05:36> StartNewServer: Entered
    <2010-10-04 11:05:36> Attempt to start no 1
    <2010-10-04 11:05:36> Checking server status flag...
    <2010-10-04 11:05:37> Server error: [2010-10-04 11:05:37.253] V1 [4ca998e00000] [00000afc] <INIT_ERROR> Error initializing Kernel Communication Server on port 2222 (EC 103:1004:cool:
    <2010-10-04 11:09:50> Starting service failed
    <2010-10-04 11:09:50> InstallAbort: Entered
    <2010-10-04 11:09:50> Installed file "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\license\EAV-33455778.lic" was deleted
    <2010-10-04 11:09:50> Installed file "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\configuration\era.xml" was deleted
    <2010-10-04 11:09:50> Installed file "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\configuration\era_private.xml" was deleted
    <2010-10-04 11:09:50> Installed file "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\database\era.mdb" was deleted
    <2010-10-04 11:09:50> Installed file "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\packages\install_custom\Microsoft Windows Installer 2.0\package_custom.nip" was deleted
    <2010-10-04 11:09:50> Installed file "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\packages\install_custom\Microsoft Windows Installer 3.1\package_custom.nip" was deleted
    <2010-10-04 11:09:50> Installed file "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\packages\install_custom\Microsoft Windows Installer 2.0\einstaller.cml" was deleted
    <2010-10-04 11:09:50> Installed file "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\packages\install_custom\Microsoft Windows Installer 3.1\einstaller.cml" was deleted
    <2010-10-04 11:09:50> Installed directory "d:\Documents and Settings\All Users\Datos de programa\ESET\ESET Remote Administrator\Server\packages\install_custom\" was deleted
    <2010-10-04 11:09:52> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:09:52> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:11:34> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:11:34> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:11:34> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:11:34> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:11:34> Global setup flag ERA_SETUP_ACTIVE was deleted
    <2010-10-04 11:11:35> Setup exclusive lock <<RELEASED>>
    <2010-10-04 11:11:35> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:11:35> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:11:35> CleanTmpItems: Entered
    <2010-10-04 11:11:35> Temporary file "C:\temp\2\RAXMLCFG.TMP" was deleted
    <2010-10-04 11:11:35> Temporary file "C:\temp\2\RADEFCFG.TMP" was deleted
    <2010-10-04 11:11:35> Temporary file "C:\temp\era_setup_lickey.tmp" was deleted
    <2010-10-04 11:11:35> Temporary file "C:\temp\2\Create_MsSqlERA.SQL" was deleted
    <2010-10-04 11:11:35> Temporary file "C:\temp\2\Create_MYSQLERA.SQL" was deleted
    <2010-10-04 11:11:35> Temporary file "C:\temp\2\Create_OracleERA.SQL" was deleted
    <2010-10-04 11:11:35> Temporary file "C:\temp\2\db_conversion.ini" was deleted
    <2010-10-04 11:11:35> Temporary file "C:\temp\2\era.mdb" was deleted
    <2010-10-04 11:11:35> Temporary file "C:\temp\2\era2.mdb" was deleted
    <2010-10-04 11:11:35> Deleting temporary register keys
    <2010-10-04 11:11:35> Global setup flag ERA_SETUP_PROGRESS was deleted
    <2010-10-04 11:11:35> SetEntriesInAcl failed (code=1332)
    <2010-10-04 11:11:35> Cannot set permissions for "C:\temp\2\era_server_nt32_esn.txt" (code=0)
    <2010-10-04 11:11:35> DeleteLog: Entered
     
  2. AJStevens

    AJStevens Registered Member

    Joined:
    Aug 27, 2008
    Posts:
    97
    Location:
    Surrey, UK
    Hmm... got anything else installed using TCP Port 2222 already?
     
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