UR Restore Not booting! Odd letter J on boot.

Discussion in 'Acronis True Image Product Line' started by neilwillis, Jul 12, 2007.

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  1. neilwillis

    neilwillis Registered Member

    Jun 19, 2007

    Quick question here:

    I run the UR option which takes hours. After it completes with no errors i reboot.

    The system goes through its configuration check etc (Dell poweredge) and when it comes to booting I just get the letter J with a flashing cursor!

    Any ideas?


  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello neilwillis,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    Please try performing Windows repair installation and see if that helps.

    Please make sure you use the latest build of both the respective versions of Acronis True Image and Acronis Universal Restore. To get access to updates you should first register your software. Don't forget to recreate Acronis Bootable Rescue Media after updating.

    Please note that you should get the window of the Restore Wizard which allows you to select "Use Acronis Universal Restore" or "Do not use Acronis Universal Restore" when you boot your computer from Acronis True Image Bootable CD created with Acronis Universal Restore plug-in installed (check the chapter "Using Acronis Universal Restore" of the respective Acronis True Image User's Guide for details).

    Please make sure the Windows operating system is not Windows 95, Windows NT 4.0, Windows 95 OSR2, Windows 98 or Windows ME. Acronis Universal Restore does not support these operating systems.
    Please make sure the image does not contain any dynamic disks, as Acronis Universal Restore does not support them.
    Please make sure that if you are choosing custom drivers during the restore procedure, the drivers you present are correct for the target machine.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    Please do the following to collect Windows registry data from the target system (that is, the system to which the image was restored):
    - Boot the computer under consideration from Acronis Bootable Rescue Media;
    - Create files/folders backup of \Windows\System32\Config folder.

    Please perform the same operation with the source system.

    So, we need two Windows registry exports: from source system and from target system.

    Please also create Acronis Report on the target machine the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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