Hi Joe, I have been in contact with support to tell them I can't send undetected malware to report@prevxresearch.com in a password protected RAR file and they told me to send to a certain person at Prevx! Can you find out why report@prevxresearch.com will not accept Password Protected RAR files anymore! TIA, Daniel
I'll take a look - we're using GMail for part of the filtering which could mean they changed their restrictions. In the meantime, it would be more direct to send it to someone if you've received an email address
hi, gmail rar password don't run, upload by wsa don't run... how we do? i have sample don't detect during one week... ShopperReportsSetup.exe md5 : 68F6BA14A25D08863234C720C2C12C86 XvidSetup.exe md5 : 13DECAF02C8B4FCCFD97EA423EEFBC2E
It's best to write into our support inbox directly (not report@prevxresearch.com) for missed/incorrect detections as they'll be able to answer them much faster. Thanks!
i send at report@... i never reply wrsa can detect vbe file ? MD for vt : 6D75878A9EEC7D76312EA725542B82A0 send 19 august and not detect again...at report@... and can send only MD5? because it is more easy...
It would be fastest to send missed infections to the support inbox where the rest of the Webroot team can check them. You should be able to just send in the MD5 without a problem