Upgrading from build 2337

Discussion in 'Acronis True Image Product Line' started by 24texas, Apr 18, 2006.

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  1. 24texas

    24texas Registered Member

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    Hi,

    I downloaded and tried to install the latest build. The program asks for the serial number which I entered. Then it said I was upgrading from an old version and wanted the old serial number. I only have one serial number.
    That is from the original purchase of version 9. How do I obtain the serial number it is looking for?
    Thanks,
     
  2. Howard Kaikow

    Howard Kaikow Registered Member

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    Log in to the Acronis web site.
    If you registered the software, you can get the serial number there.
     
  3. Menorcaman

    Menorcaman Retired Moderator

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    Hello 24texas,

    Did you upgrade to True Image 9.0 build 2337 from a previous version (e.g. True Image 8.0)? If so then that's the second S/N that TI is asking for.

    Regards
     
  4. 24texas

    24texas Registered Member

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    I have the serial number, it is asking for the old number; why? don't know because this is not an upgrade from 8.
     
  5. tachyon42

    tachyon42 Registered Member

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    The title of this thread suggests you did have version 8 installed so I'm a little confused about why you might have bought the full version.
    Maybe there is a problem somehow with the checking of the info in the registry when a full version is being installed on a system which previously had an earlier version.
    Anyway I suggest you email Acronis Support giving all the relevent info and see what they can find.
     
    Last edited: Apr 19, 2006
  6. Howard Kaikow

    Howard Kaikow Registered Member

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    At some point you had the full TI 8 installed, for which you had a serial number, let's call this SN8.

    At some point you installed the upgrade version of TI 9, for which you had a serial number, let'scal this SN9. But, you also had to provide SN 8 when installing the upgrade version of TI 9.

    Build 3567 is just an upgrade version of TI 9. Installation requires that you provide both SN 8 and SN 9.

    If you had ever installed tyhe full version of TI 9, then you would have a differerent SN 9 and buld 3567 weould have requested only the SN 9 for the full TI 9 if you are doing a clean install of 3567. If you had a full version of TI 8 already installed, and installed 3567 OVER the currently installed full tI 9, then 3567 would not have asked for any serial number.

    Did I get the above right?
    Others can correct me.
     
    Last edited: Apr 19, 2006
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello 24texas,

    Thank you for choosing Acronis Disk Backup Software.

    Please submit a request for technical support. Provide the information confirming your purchase of Acronis software (order number, serial number, e-mail, where did you purchase our product, etc.) and the link to this thread. We will investigate the problem and provide you with the solution.

    Thank you.
    --
    Tatyana Tsyngaeva
     
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