Upgraded norton personal firewall from 2003 to 2004 and having many problems

Discussion in 'other firewalls' started by j12, Jun 10, 2004.

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  1. j12

    j12 Guest

    Iv had NPF 2003 installed on my computer for about a year, well today i bought system works and it came with NPF 2004, so i figured i would update.

    I uninstalled NPF 2003 and installed 2004.

    Well now when i have it enabled it blocks every site. The sites say action canceled.

    Automatic program control, and network detector is on.

    I ran program scan and put everything in there that was about aol, but it still doesnt work...

    liveupdate also doesnt work unless the firewall is disabled

    any help would be greatly appreciated, thank you very much.
     
  2. j12

    j12 Guest

    Well i played around with it more and still nothing.

    Any help as soon as possible would be great. I dont like doing anything online without a firewall so this has put the family pc to a stop
     
  3. ronjor

    ronjor Global Moderator

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    Have you tried their support page? There are a lot of issues.

    http://www.symantec.com/techsupp/npf/npf_2004_tasks.html
     
  4. j12

    j12 Guest

    yes i have iv looked all over and searched all was of searching the problem i could think of.
     
  5. j12

    j12 Guest

    theres info for secure websites not loading, but all websites for me arent.
     
  6. ronjor

    ronjor Global Moderator

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  7. j12

    j12 Guest

    Maybe im searching wrong but i cant find it, i reinstalled all norton products 3 times. I uninstalled 2003 before i installed 2004, but besides that i had no previous products.
     
  8. ronjor

    ronjor Global Moderator

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    Since I can't seem to help, try this link.

    http://tinyurl.com/3f7b8
     
  9. j12

    j12 Guest

    Well i did everything, and went through everything.

    reset rules to default, redid programs, reinstalled again..



    the internet works with only personal firewall disabled, with everything else on it still wroks...
     
  10. j12

    j12 Guest

    If i am missing something i am sorry, im not trying to be difficult.

    Thank you very much for the help so far.
     
  11. dog

    dog Guest

    Hi J12, :)

    Two quick ones:

    1.You're not blocking svchost right?

    2.If I remember correctly 2004, on installation ask you to choose ... foggy here about the wording ... something about choosing "network" connection ... I was asleep at the switch when I was installing ... and choose the wrong option ... so I re-installed in a less lucid state ... LOL ... and corrected the problem.

    dog - *puppy*
     
  12. ronjor

    ronjor Global Moderator

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    I would suggest looking through the Symantec site as much as possible until someone can answer your question.

    You might want to provide more info on your system here so that people can see where your problem may be.

    :)
     
  13. j12

    j12 Guest

    I was testing some more things to see if i can figure out exactly whats causing this. well when i tried to run programs that connect to the internet it just doesnt allow them, it doesnt prompt or anything.
    they simply do not connect
     
  14. j12

    j12 Guest

    Well im using aol,
    using spybotSD, Norton systemworks 2004, npf 2004(trying), adaware, mrublaster, spyware guard, adv

    everything worked before, including npf2003.

    im not sure what else to include
     
  15. j12

    j12 Guest

    I didnt disable svchost to my knowledge

    Im on dialup so it didnt ask me about network till i actually signed on.

    im going to try installing it again :(

    tell you how it goes,

    btw im really thankful for the help so far, thank you for taking time to help
     
  16. ronjor

    ronjor Global Moderator

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    Check back and see if someone recognizes your problem. Since AOL is a proprietary system, the problem may be there. If 2003 worked, I would go back to that system for the time being. Upgrading any program on a computer can sometimes be a step backwards until all conflicts are resolved.

    A link to another discussion.

    http://www.news2mail.com/comp/security/firewalls_messages.html
     
    Last edited: Jun 10, 2004
  17. j12

    j12 Guest

    Wow now when i tried to reinstall system suite i cant get autoprotect to work now lol.. this is really pissing me off.

    im gonna take a break ill start working on it more tomarrow thank you guys for the help so far.
     
  18. dog

    dog Guest

    Hi J12, ;)

    I assume you're refering to NAV auto-protect ... although this is in frequent ... I've experienced this only once ... if the NAV start up is a little slow ... this can happen ... rebooting will correct the issue.

    Any luck with the Firewall trouble?

    dog - *puppy*
     
  19. dog

    dog Guest

    Hi J12, :)

    Just for future reference ... CrazyM (one of Wilders' resident firewall experts) has great reference site for Norton Personel Firewall, well worth checking out! ;) (contributions from several Wilders' experts/mod's - jvmorris, FanJ, BlitzenZeus, and of course CrazyM)

    dog - *puppy*
     
  20. jvmorris

    jvmorris Registered Member

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    Let's start with fundamental possibilities here.

    Now, I stopped with NIS 2002 and I know there are different options in NIS/NPF 2003 and 2004, but first let's review the basic configurations settings just to ensure that there's not something fundamental being overlooked here.

    The information in the following graphic is, unfortunately scattered all over the NIS/NPF User Interace, so it may take a bit of hunting to find it. (And they tend to move it about from one release to the next.)

    So first, take a look at the attached and let us know what looks different.

    The second thing to do is review the first sixteen rules or so in your ruleset. Typically, these are now called General Rules, I believe. (They were once called System-Wide Rules.) You're looking for a rule that effectively
    If you find a rule like this, especially up near the beginning of the ruleset, that's probably your culprit.
     

    Attached Files:

  21. During or immediately after a failed Internet session, open NPF Detailed Statistics and also the NPF Log Viewer Firewall Log, and you may be able to find out the names of the Rules that automatically blocked your connections and your applications from accessing the Internet.
    Then start modifying them or at first just unchecking them one by one and see if it helps.
    Do not disable the whole Firewall completely because you are then exposed to all mallicious attacks from the Internet.
     
  22. jvmorris

    jvmorris Registered Member

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    Ben-Zion,

    We're going to have to get you to break down and register! ;)
    Yes, these may help, but there are some qualifications.

    Regarding NIS/NPF Detailed Statistics, especially the Firewall Rules pane, there is a possibility that something may be detectable from there. However, there are two kinds of BLOCK events that don't show in that listing: Implicit Block Rule and Unused Port Blocking. These, of course, should show in the Log Viewer's Firewall Event Log. The second problem with the NIS Statistics is that the count is not necessarily reliable once you get past the General Rules at the top of the list. This was first noticed in NIS 2002 Pro, and has continued into NIS/NPF 2003/2004. (It's related to all the proxy servers that Symantec subsequently introduced.) Now, unfortunately, it looks as if they've retrofitted this 'feature' into NIS/NPF 2002. :( Still, at the beginning of the ruleset, the counts still look credible as one can see from the attachment.

    With regards to the event log, it only lists events for which logging is enabled, of course. In a situation like this, what I typically do is invoke event logging for every rule that I can find that has a BLOCK action. And, as noted previously, the Implicit Block and Unused Port Blocking events are going to be logged automatically.
     

    Attached Files:

  23. j12

    j12 Guest

    I ended up reinstalling it in safe mode, still the same problem.

    I ended up installing the default rulesets, this fixed it.
    Im guessing when i reinstalled it the rulesets stayed the same for some reason.

    Thank you all so much for your help i cant say it enough.
     
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