Updating ALL drivers fixed recurring hangs

Discussion in 'Acronis True Image Product Line' started by RikL, Jan 26, 2005.

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  1. RikL

    RikL Registered Member

    Jan 26, 2005
    And the moral is: be sure that ALL your device drivers are up to date.

    True Image apparently beats on drivers differently from other programs. You cannot assume that just because only True Image fails, the problem lies with True Image.

    The gory details... I recently had a very thorny problem with True Image 8.0 hanging my computer so badly that it had to be powered off. The hang could be consistently triggered by hitting the Cancel button on a backup being done to a network drive. Sometimes it happened just by launching True Image or exiting from it. But the machine ran fine without Acronis! The machine was a Dell Precision 340 workstation running Windows XP Pro, Service Pack 1, with a mix of FAT32 and NTFS disks. I updated True Image from build 786 to 791. No effect. I upgraded the computer by installing Dell's current versions of the BIOS, the Video BIOS, and video driver. No effect. I converted the FAT32 disk to NTFS. (It needed that anyway.) No effect. I installed Windows Service Pack 2. No effect. Finally I stepped through all the devices in the Windows Device Manager, telling it to look for updated drivers using Windows' search facility. That procedure found two more driver updates, one for the NVIDIA Quadro 4 700 XGL display adaptor (apparently more recent than Dell's), and one for the WinXP Promise Ultra133 TX2 (tm) IDE Controller (which is actually a Maxtor controller, no update listed by Dell). Installing both of those new drivers made the problem go away.

    The system has been without glitch for the last full day, despite my beating on it every way that I can think of. 'Tis written, "It feels so good when it stops hurting!"

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Rik,

    Thank you for choosing Acronis True Image (http://www.acronis.com/homecomputing/products/trueimage/).

    We are really sorry for the inconveniences.

    When you launch Acronis True Image under Windows it uses Windows drivers. So it is possible that drivers update solves the problem.

    If you encounter further problems concerning Acronis True Image please feel free to describe them either on this forum or via e-mail support@acronis.com.

    Thank you.
    Ilya Toytman
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