Updated Build will not install

Discussion in 'Acronis True Image Product Line' started by buf, Oct 22, 2004.

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  1. buf

    buf Registered Member

    Joined:
    Oct 21, 2004
    Posts:
    14
    I have tried to reinstall TI 7 build 638 several times and each time I get error message that tells me install cannot take place because of an error. The error is not defined. When I first tried to install build 638, my then current installation was removed by the new build. Now, I do not have TI installed and I need to backup my entire system. I NOW wish I had not tried to install build 638.
    I have been trying to do this since 10-17-04. I emailed Acronis Support that night and just heard from them today. They sent two files for me to put in the
    C:\Windows\System32\Drivers but it still won't install. Oh, the two files were: timntr.sys and snapman.sys. I have sent Support another email.
    Any one here having this problem? All help will be appreciated.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello buf,

    These files are the special versions of our low level drivers. Please continue working with support@acronis.com.

    Thank you.

    --
    Best regards,
    Andrew Berezovsky
     
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