Update version

Discussion in 'ESET Smart Security' started by RufGliss, Apr 19, 2013.

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  1. RufGliss

    RufGliss Registered Member

    Joined:
    Jan 25, 2013
    Posts:
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    Location:
    US
    I currently am running ver. 6.0.308.0. I click check for updates shows new version. I click install, opens windows installer then gets error installing.
    If I download it and install offline. My question is do I have to uninstall my current eset to install the updated version??

    I just renewed my license and had trouble as the last 4 years activating.
    I already cleared cash, restarted. Still get error. I hate every time I renew license or update product version , it never goes smooth.

    Thanks
     
  2. Janus

    Janus Registered Member

    Joined:
    Jan 2, 2012
    Posts:
    588
    Location:
    Europe - Denmark .
    Hello RufGliss

    What is the name/text of the error message you receive? Could it be errro 2878?

    Have a nice day, have to run now, regards Janus
     
  3. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    If offline installation via an msi file ends with an error, generate install logs as per the instructions here, upload the logs to a safe location and PM me the download link.
     
  4. encus

    encus Registered Member

    Joined:
    Nov 2, 2009
    Posts:
    535
    If you update the product via main GUI, just follow the instructions and no need to uninstall the old version.
    If you update the product via offline installer, then it will be best to uninstall the old version and perform a clean install.
     
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