update username/password not accepted for auto-update

One of my customers is having a little problem: his auto-update doesn't work.
Of course he has a legitimate copy of NOD32
but when update is started manually, and he fills in username and password, his nod32 is updated perfectly "as it should be".
But still auto update will not work.
Conclusion 1: username/password in update setup is wrong - i would say?
SO: I've retyped his username and password in update profile, but that does not help

Conclusion 2: username/password in email is good (as it works with manual update)
SO: ... now i know somebody can helpme out

greetings from holland

 

If you enter the username/password to the pop-up window shown after clicking the Update now button, these will not be remembered. For NOD32 to remember the username/password, you must enter them correctly in the NOD32 update setup window.

 

Don't type in the Username and Password, as most people get 0 and o mixed up, 1 and i and l mixed up etc...

Have him take a look at this thread that has step by step pictures.

Cheers

 

it might be an idea on that popup to EXPLAIN the one-time popup... this happens ALL THE TIME with customers, and I think I fell into this trap in my first few days of using NOD32 at least once!

 

The pop-up box actually says:
Note: For the User name and Password to be remembered, they must be entered properly in the Update setup window. Version 3 should have a check-box for remembering the credentials.

 

OK guys, thnx for your responses

i'will send the customer his own license/e-mail again, so he can copy/paste it.

but... i've type his username myself in update>setup
so I hope you all are right about this...Time will tell.
When it does not work, you wil see this thread again i guess??

have a good weekend!