update problem!

Discussion in 'ESET NOD32 Antivirus/Smart Security Beta' started by maaster, Nov 21, 2012.

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  1. maaster

    maaster Registered Member

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    I could not update my ESET..The last update date was 19/11/12....If I try to update it shows me error...But my internet connection is fine....Is this a bug in a beta?Is there any other user experiencing the same problem?
     

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  2. ronjor

    ronjor Global Moderator

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    Read the complete KB article.

    http://kb.eset.com/esetkb/index?page=content&id=SOLN2850

     
  3. Marcos

    Marcos Eset Staff Account

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    Please carry on as follows:
    - generate an ESET SysInspector log
    - generate a Wireshark log from the process of failing update
    - compress the two logs, upload them to a safe location (I can provide you with access to ESET's ftp server) and PM me the download link
     
  4. maaster

    maaster Registered Member

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    how to generate wireshark log?
     
  5. maaster

    maaster Registered Member

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  6. Janus

    Janus Registered Member

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    Hello maaster

    See this article : Two simple filters for wireshark to analyze TCP and UDP traffic., Regarding your second question does help if you right click on the cmd module and choose run as administrator, then it should work. (hopefully)

    Regards, Janus
     
  7. Marcos

    Marcos Eset Staff Account

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    I've found step-by-step instructions here.
     
  8. maaster

    maaster Registered Member

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  9. maaster

    maaster Registered Member

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    wireshark says "NPF driver is not running.so there may be trouble in capturing"...so when I click capture-->interfaces ,it says "there is no interface running on which capture can be done"....do you know how to start NPF driver manually?
     
  10. Janus

    Janus Registered Member

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  11. maaster

    maaster Registered Member

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    I am getting the response as in the image...do I need to install some driver?
     

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  12. maaster

    maaster Registered Member

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    I reinstalled wireshark and tried to capture ...but no packets have been captured....I think my network adapter is not listed there!I am in India and using Reliance netconnect datacard!

    @Marcos:
    Is there anyother easy way to solve the problem?I had sent you my sysinspector file....could you make something with it?
     
  13. Marcos

    Marcos Eset Staff Account

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    The SysInspector log didn't reveal anything suspicious, all update servers were configured properly. What I could do is connect to your computer remotely via TeamViewer and check it out myself.
     
  14. maaster

    maaster Registered Member

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    ok...then connect it...how teamviewer works and how it can be done?
     
  15. maaster

    maaster Registered Member

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    I contacted customer and they asked me to delete update files in location C:\ProgramData\ESET\ESET Smart Securtiy\updfiles and now update works!Why first of all this happenedo_O
     
  16. Eloi666

    Eloi666 Registered Member

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    You message is 5 days old. Did the update problem come back after deleting the files you mention? Because I have this update problem as well and just tried the solution you mentioned.
     
  17. maaster

    maaster Registered Member

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    No the problem did not return!
     
  18. Eloi666

    Eloi666 Registered Member

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    Cool, hope it'll be the same for me.
     
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