Update Problem

Hi everyone.

All of a sudden my Nod32 anti-virus is failing to update automatically. I have tried to update manually but the same message keeps popping up.

''Server connection failure''.

Help would be greatly appreciated, cheers.

PS. My firewall is definitely NOT blocking it. 100% sure.

 

1. Open Start -> Run -> type cmd (XP)
Open Start -> Search for command prompt -> make sure to run it as Administrator (Vista)

type:
ping u36.eset.com

If you receive 4 out of 4 successful connection you can reach the servers

2. Double check if the firewall is not blocking nod32krn.exe


If steps 1 and 2 do not help ->
3. Reinstall NOD32 and try again

1) Download the latest fresh version of NOD32 v 2.7 for your operating system
Trial version or Full paid version

2) Open Control Panel-> Add/Remove programs and Uninstall NOD32

3) Reboot when prompt

4) After restart , go to C:\Program files and manually delete the folder ESET

5) Install NOD32 from the file you downloaded in step 1
Use "Typical" install

6) Make sure you have stable internet connection and NOD32 (nod32krn.exe) is allowed to go through your firewall.
Then Update NOD32 !

 

Hi there, please check the following settings:

NOD32 Control Centre
Update
Setup
Server is set to its DEFAULT SETTING of "Choose Automatically".

Click on Advanced and make sure LAN is set for Broadband ADSL/Cable or Dialup is set for Wireless Broadband, Dialup and Satellite connections.

Check Proxy Server Setup> setup to make sure there isn't a tick in there (99.99% of people do not use a proxy).

Check that LAN servers connection> Setup is set to System Account (default).

Beyond this NOD32 will update unless a firewall is blocking the Internet connection for NOD32.

Cheers

 

Cheers for the help guys it's fine now. I checked everything you said and it was normal. I then disabled the automatic updates, restarted the computer, enabled the automatic updates again and left it. After 10 minutes it said ''Nod32 has successfully been updated''.

Weird..

Thanks again for the help, Parky.