Update information is not consistent

Discussion in 'ESET Smart Security' started by Spanaway01, Mar 28, 2010.

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  1. Spanaway01

    Spanaway01 Registered Member

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    WinXP SP2, ESET ISS 4.0.437.0

    Been working great for months. Now get a an error message on Update = Update information is not consistent. Another system running a diff version updated from 4978 to 4980 without a problem - version 4 will not. Both systems are on the same network and both working in all areas of connectability. I ran repair - no change. I don't want to have to reinstall if at all possible as I have it running with Automatic Mode with Exceptions (user defined). If there is a way to export the my current setting, I would be more inclined to do a reinstall. Any ideas on the reason for the error?

    Thanks in advance,
    Don
     
  2. Marcos

    Marcos Eset Staff Account

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    Does clearing the update cache on that client help?
     
  3. Spanaway01

    Spanaway01 Registered Member

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    Thanks for the reply -

    Not sure which ESET files which to keep and which to delete. The ones in ...All Users\Applications\ESET\o_O

    Thanks,
    Don
     
  4. SweX

    SweX Registered Member

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    I think Marcos mean in the GUI of ESS the interface.

    It's a section called (Update) in the options tree. Where your username and pass is located.

    And after you have pushed the update tab you will see a Clear update cache button, push it and the your done.
     
  5. Triple Helix

    Triple Helix Webroot Product Advisor

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    These will make it easier to find!

    TH
     

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    Last edited: Mar 29, 2010
  6. SweX

    SweX Registered Member

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    Yes it will indeed :D
     
  7. Triple Helix

    Triple Helix Webroot Product Advisor

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    We do our best to help others! :thumb:

    TH
     
  8. SweX

    SweX Registered Member

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    Of course that's our duty ;)
     
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