update errors

Discussion in 'NOD32 version 2 Forum' started by jayt, Aug 12, 2005.

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  1. jayt

    jayt Registered Member

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    Yesterday, July 11th, I had eight server connection update errors before I finally got the correct update. It looks as if it tried all of the servers and couldn't connect to anyone of them. Could this be connected to the component update issue?
     
  2. Marcos

    Marcos Eset Staff Account

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    No, there hasn't been any glitch with the update servers for a couple of months since we extended the number of update servers.
     
  3. webyourbusiness

    webyourbusiness Registered Member

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    isp issues?
     
  4. jayt

    jayt Registered Member

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    Here is the log:

    Time Module Event User
    8/11/2005 16:15:53 PM Kernel The virus signature database has been successfully updated to version 1.1192 (20050811).
    8/11/2005 9:18:09 AM Update Function: gethostbyname, parameters: , return value: 11001
    8/11/2005 9:18:09 AM Update Update attempt failed (Server connection failure.)
    8/11/2005 9:18:08 AM Update Error connecting to server www.nod32.com.
    8/11/2005 9:17:49 AM Update Error connecting to server u3.eset.com.
    8/11/2005 9:17:30 AM Update Error connecting to server 82.165.237.14.
    8/11/2005 9:17:07 AM Update Error connecting to server u4.eset.com.
    8/11/2005 9:16:48 AM Update Error connecting to server u1a.eset.com.
    8/11/2005 9:16:30 AM Update Error connecting to server u7.eset.com.
    8/11/2005 9:16:09 AM Update Error connecting to server 82.165.250.33.

    Update is set to automatic. Don't think it is a server issue. I am on DSL and constantly connected.
     
  5. Brian N

    Brian N Registered Member

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    8/11/2005 9:18:09 AM Update Function: gethostbyname, parameters: , return value: 11001
    ISP Issue or no connection to the net at the time ;)
     
  6. jayt

    jayt Registered Member

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  7. Brian N

    Brian N Registered Member

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    Well there you go
     
  8. rdsu

    rdsu Registered Member

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    Since I use NOD32, about 2 years, I have problems with the update servers... :(
     
  9. Marcos

    Marcos Eset Staff Account

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    I told there haven't been any problems since we increased the number of update servers. It was definitely at a later time after the problem was reported on Wilders.
     
  10. sofa_king

    sofa_king Registered Member

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    Time Module Event User
    13/08/2005 1:00:49 AM Update Update attempt failed (Failure to open socket.)

    Time Module Event User
    13/08/2005 1:00:45 AM Update Error connecting to server www.nod32.com.
    13/08/2005 1:00:43 AM Update Error connecting to server u4.eset.com.
    13/08/2005 1:00:42 AM Update Error connecting to server u3.eset.com.
    13/08/2005 1:00:40 AM Update Error connecting to server u5.eset.com.
    13/08/2005 1:00:39 AM Update Error connecting to server u1a.eset.com.
    13/08/2005 1:00:39 AM Update Error connecting to server u7.eset.com.

    Im getting this message, what does it mean?
     
  11. fosius

    fosius Registered Member

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    Try running WinsockFix which should fix your problem :)
     
  12. sofa_king

    sofa_king Registered Member

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    Wow Thanks! I think it fixed it, well it said no updates available, Thanks!
     
  13. fosius

    fosius Registered Member

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    You are welcome :)
     
  14. jayt

    jayt Registered Member

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    Marcos, I was just using that thread as an example to answer Brian N when he said:
    I thought he meant that the ISP problem was on my side. According to that thread "gethostbyname, parameters, return value: 1100", refered to error on Eset servers.
    Anyway, I hope the problem has been cleared up by now. Time will tell.
     
  15. Brian N

    Brian N Registered Member

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    I really should have checked it better :)
    The error I get when disabling my connection looks like yours, but the numbers are different (11004)
     

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  16. feverfive

    feverfive Registered Member

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    I'm getting errors as well:

    Time Module Event User
    8/13/2005 0:27:41 AM Update Error connecting to server u1a.eset.com.
    8/12/2005 23:46:14 PM Update Error connecting to server u4.eset.com.
    8/12/2005 20:44:26 PM Update Error connecting to server 213.215.116.226.


    This is my first try w/ Nod32, so I'm uncertain of the frequency of updates, but my last update is dated 8/12/05, version 1.1193. I am scheduled for repeated updates every hour; should I be concerned that I'm getting these log errors indicating I can't connect to Eset's server?
     
  17. Brian N

    Brian N Registered Member

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    Updates are usually released daily from monday to friday, and in some special cases in the weekends too.
    And yes, you have to most recent update.

    The errors you are getting simply mean those 3 servers could not be contacted.
    If that's the case, NOD will just try the other servers.
     
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