Update Errors

Discussion in 'NOD32 version 2 Forum' started by Familyguy, Oct 19, 2006.

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  1. Familyguy

    Familyguy Registered Member

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    Gday guys, having trouble updating the program. Have used the trial and just bought a licence copy but csnt seem to update the program.

    Time Module Event User
    20/10/2006 2:54:25 AM Update Error occurred while updating program modules (Cannot replace the current file. Check the system TEMP and TMP variables.)

    I get this error over and over, and have no idea what to do. Ive uninstalled and reinstalled numerous times, tried changing locations, renaming files as it said to do in the help , it just dosent want to update the program.

    Any suggestions?
     
  2. Londonbeat

    Londonbeat Registered Member

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    Hi Familyguy,

    Nod32 has released several updates today so far (at least 5) and have updated their Advanced Heuristics module so the servers may be a little busy. I've just had problems updating (with paid version) but if you press "update" manually you should get the update after a few attempts.

    Regards
     
  3. ronjor

    ronjor Global Moderator

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  4. Familyguy

    Familyguy Registered Member

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    Thanks for the reply , I can get he update no problems its just seems that when it installs it , it runs into this error. Seems to be near the end of the update!
     
  5. Blackspear

    Blackspear Global Moderator

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    Do the following files exist?

    C Drive> Windows> Temp

    C Drive> Documents and Settings> (User Name) XXXXXX> Local Settings> Temp

    Do the "Temp and TMP" folders exist in "Environmental Variables" when you right click on My Computer as per the screenshots found in THIS LINK

    When you then navigate to the folders mentioned in "Environmental Variables" are they actually there?

    This error message is solely related to the following:
    • Not enough space on disk
    • Missing Temp folder
    • Insufficient rights to write to Temp folder
    • Possibly a damaged archive, although it's unlikely.
    • Permissions on the directories. Not share permissions, but actual security permissions.

    Let us know how you go...

    Cheers :D
     
  6. Familyguy

    Familyguy Registered Member

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    Temp folder in windows was it!!! Woot!! Had it fine under enviroment variables but not physically in windows folder.

    Cheers for the support
     
  7. Blackspear

    Blackspear Global Moderator

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    You are welcome.

    Cheers :D
     
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