Update error Base file missing

Discussion in 'ESET NOD32 Antivirus' started by Apples, Apr 20, 2010.

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  1. Apples

    Apples Registered Member

    Joined:
    Nov 29, 2007
    Posts:
    5
    Hi,
    I keep getting Base file missing error when virus update happens.
    I was sent this link from support to fix it.
    http://kb.eset.com/esetkb/index?page=content&id=SOLN2289
    I did as it said and it didnt help.
    This server dosent have a monitor or key board and mouse as work is normaly done remotely.
    had to get monitor etc and go cross town to do as link said. any idears?
    This system had run Nod32 2.7 with no problem till upgraded to 4.2
    I am trying to keep customer happy.

    System is as follows.
    Win 20003 Std Server X86.

    Nod32 4.2.40.0
    Virus signature database: 5043 (20100420)
    Update module: 1031 (20091029)
    Antivirus and antispyware scanner module: 1272 (20100416)
    Advanced heuristics module: 1105 (20100418 )
    Archive support module: 1112 (20100409)
    Cleaner module: 1048 (20091123)
    Anti-Stealth support module: 1017 (20100204)
    SysInspector module: 1214 (20100127)
    Self-defense support module : 1016 (20100404)
    Real-time file system protection module: 1002 (20091207)
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Do you create a mirror on that computer? If so, does deleting the content of the mirror folder make a difference? Is the update server set to "Choose automatically"?
     
  3. Apples

    Apples Registered Member

    Joined:
    Nov 29, 2007
    Posts:
    5
    Yes set to create mirror.
    I just deleted the contents of the mirror folder and running update now.
    Yes set to Choose automatically.
    I did note that in mirror section in files available versions it list only ESET Mail Security (english, 32bit) and 64bit only.

    On my server x64 it list ESET NOD32 Antivirus std and business editions 32bit and 64bit as will as ESET Mail Security 32bit and 64bit.

    Ok deleting the contents of mirror didnt help.
    Deleted content of Updfiles and mirror didnt help.
     
  4. Apples

    Apples Registered Member

    Joined:
    Nov 29, 2007
    Posts:
    5
    Hi,
    just to let you know what I did to fix / get around this problem.
    I uninstall Nod32 Ver 4.2 then rebooted and installed Nod32 Ver 4.0 and problem fixed.
    I can get the mirror in Nod32 Ver 4.0 to work correctly.
    I was told by support that the mirror Nod32 Ver 4.2 don't work any more and I would have to use admin server or something which I think is bull ****.
    Why change something that work correctly and make you load more software to do a job.

    I haven't tried to upgrade from Nod32 Ver 4.0 to Nod32 Ver 4.2 to see if the mirror works after upgrade.( Going to leave it alone for now as its working. )
    Note: my 2003 server is 64 bit and upgrade from Nod32 Ver 4.0 to 4.2 and mirror works correctly, May be its a 32bit thing.
     
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