Update doesn't work - file not found?

Discussion in 'NOD32 version 2 Forum' started by ljblee, Aug 21, 2005.

Thread Status:
Not open for further replies.
  1. ljblee

    ljblee Registered Member

    Joined:
    Jun 17, 2005
    Posts:
    22
    I have 7 user licences for NOD and it is working fine on 6 computers.

    I have just installed it on computer number 7. It installed OK but when I tried to get it to update it failed with a message 'File not found'. I am nit absolutely sure which file it refers to although it appareas to be trying to download update.ver from www.nod32.com. At the moment NOD is stuck on an old version of the database on this computer.

    Any ideas as to what might be causing the problem or suggestions as ways to resolve this please?

    Thanks in advance for any help offered.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Make sure the server is set to "Choose automatically"
     
  3. ljblee

    ljblee Registered Member

    Joined:
    Jun 17, 2005
    Posts:
    22
    Thanks for the reply

    Just checked that and it is already set to "Choose automatically"
     
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Maybe you could post here the relevant portion of your NOD32 event log here?
     
  5. ljblee

    ljblee Registered Member

    Joined:
    Jun 17, 2005
    Posts:
    22
    OK - here is the log when I try to run the update. It is almost as though it can't resolve the domain names - although I have no problem accessing other web sites.

    Time Module Event User
    21/08/2005 16:58:03 Update Update attempt failed (File not found.)
    21/08/2005 16:58:02 Update Error connecting to server www.nod32.com.
    21/08/2005 16:58:00 Update Error connecting to server u4.eset.com.
    21/08/2005 16:57:58 Update Error connecting to server u3.eset.com.
    21/08/2005 16:57:57 Update Error connecting to server u5.eset.com.
    21/08/2005 16:57:55 Update Error connecting to server u1a.eset.com.
    21/08/2005 16:57:55 Update Error connecting to server u7.eset.com
     
Thread Status:
Not open for further replies.