Update and PrevX completely disappears

Discussion in 'Prevx Releases' started by Fad, Aug 11, 2010.

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  1. Fad

    Fad Registered Member

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    I tried to update manually via the GUI and the process started, but after the tray icon disappeared (which I expected) the update seemed to completely fail and PrevX had apparently uninstalled itself - nowhere to be seen.

    An empty folder in the Program Files directory remained, but the program itself just disappeared.

    A reinstall fixed this with no problems, but this has happened in the past and was wondering why it happens and what I can do to prevent it from happening again ?!

    (W7x64)
     
  2. PrevxHelp

    PrevxHelp Former Prevx Moderator

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  3. Triple Helix

    Triple Helix Webroot Product Advisor

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    It also happen to me but a reboot always fixed it for me so the next time try a reboot after updating to see if that solves your problem!

    TH
     
  4. Fad

    Fad Registered Member

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    Thanks for the replies....

    @Triple Helix...I will try a reboot the next time it happens (IF it happens again)...it usually works when I have done it before, but have used the Betas in the past and sometimes it has updated automatically, sometimes not.
    I haven`t kept a mental log of which versions I have had installed and at which times it has failed.

    @Joe: I got the "online" installer from here this time today..
    http://info.prevx.com/downloadcsi.asp

    It recognised I needed a 64bit ver. and downloaded it automatically. I have never used that installer before, always going for the specific installer.

    It wasn`t a massive problem, but might have confused some people ?
    I just noticed it was unusual today as I don`t normally need to reboot.
     
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