Unknown virus detected in routine scan.....false alarm?

Hi all,

During a routine scan I had a "unknown" virus detected

it was located in:

C:\Documents and Settings\All Users\Application Data\Spybot- Search &
Destroy\Backups\regLocal.reg

message was "probably unknown SCRIPT virus [7]

Can someone please tell me if this really is a virus, and if so, how to
remove it and to check to see if any damage was done? thanks

by the way i sent a copy of the file to sample@nod32.com and i have yet to hear from them and it's been over 24 hours. To be honest......that is totally unacceptable!!!! When do you think nod32 will get back to me?

 

Submit it to http://virusscan.jotti.dhs.org/ or http://virusscan.jotti.dhs.org/ I'm sure it's just a false positive.

 

According to Eset, they are currently training up staff so they can begin 24hr, 7 day a week support.

I expect you would hear from them just after the weekend...

Hope this helps...

Cheers

 

I have managed to confuse myself with email addresses. I now have support@nod32.com and sample@nod32.com Are we supposed to send suspected false positives to sample@nod32.com or could we send them to support@nod32.com

 

LMAO, here we go:

If the scan finds a “Probable NewHeur_PE virus found”, please do the following:

1. Place a tick in the Quarantine check-box

2. Select Delete

3. Send the Quarantined file to Eset: samples@nod32.com

This file can be found here:

C drive

Program files

Eset

Infected


Cheers

 

Thank you

/me sucking even harder on the nicotine lozenge

 

ROFLMAO

 

can you believe it? over 72 hours (3 days) and still no response to the sample file i sent to nod32. What is going on over there? How can they let 3 days go by and not tell a customer whether or not a file that nod32 detected as a "virus" really does contain a virus?

Completely, utterly unacceptable

 

Like I said above, they are currently training up staff for a 24/7 day help desk, things will improve, it's just growing pains...

In the mean time I have sent an email asking for someone to take a look at this thread...

Cheers

 

Hello Diesel,

If you are the same person that sent in a possible false alarm a few days ago for analysis, then I have just replied to you by email. Our virus analysers are up to their necks and I only just receieved a reply from them. As Blackspear pointed out, we are taking on more staff here in Bratislava and also in the US. I'm sorry for the delay.

Bandicoot.

 

Thanks Mr Coot for your assistance...

Cheers

 

hi bandicoot, thanks for the reply, i just zipped the file and resent it to you as per your request

i may be beating a dead horse here, but i still think that 4 days to get back to me for a potential virus is unacceptable, however getting back late is much better than not getting back to me at all. i hope your staff increase allows you greater response time to customer inquiries

i would also like to send a shout out to blackspear, thanks for your help in getting this looked at by the crew at nod32, i wonder how much longer they would have taken if you hadn't helped out here

well bandicoot, i look forward to your analysis of my file, once again thanks for the reply and btw, great product

 

To get rid of this problem try purging your restore files in Spybot;
Spwbot-Recovery-Select all-Purge selected items.