Unknown user profile appears in safe mode

Discussion in 'privacy problems' started by rattytat, Apr 14, 2006.

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  1. rattytat

    rattytat Registered Member

    Joined:
    Apr 14, 2006
    Posts:
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    The problem began when I was unable to change my homepage or enable the google toolbar. I searched the web and was led to believe that I had spyware installed. I found an article suggesting the following:
    run HijackThis.
    rub Enwido.
    boot into safe mode.
    run SmitRem.
    run ActiveScan.
    The process found several corrupt files, but I was suprised to find an unkown user named "Supernaut" at the welcome screen in safe mode.
    I tried to delete the user, but it is an administrator account and password protected.
    I'm also still unable to change my homepage or enable the google toolbar.

    Any help would be appreciated.
    thanks
     
  2. crkit1

    crkit1 Registered Member

    Joined:
    Aug 31, 2002
    Posts:
    93
    Location:
    Florida
    Did u get ur PC second hand? If you did it is possible that the administrator account was set up by the previous owner. That admin account is created when a new computer is set up for the first time and doesn't show unless in safe mode. Are u running Windows 2000? I could be way off base. Let me know please. There are some things you can do about it, if you care to. Thanks, Crickette
    PS, there is some info on this topic in the following thread, read down in it to find the links at microsoft dealing with this issue...just to give you some info about the admin account...ok:

    https://www.wilderssecurity.com/showthread.php?t=90912&highlight=boot problem
     
    Last edited: Apr 15, 2006
  3. rattytat

    rattytat Registered Member

    Joined:
    Apr 14, 2006
    Posts:
    2
    No, I built the computer myself a couple of years ago. I'm running Windows xp professional edition. When I go into user accounts in safe mode both mine and "supernaut"s accounts are listed as administrators. Sorry for the delay-I didn't know anyone had replied.
    thanks
     
  4. Mrkvonic

    Mrkvonic Linux Systems Expert

    Joined:
    May 9, 2005
    Posts:
    8,696
    Hello,
    If you have an extra admin account in your pc and you have no idea how it got there and what it does, and you cannot access it, the best thing would be to start from scratch. In your place, I would.
    Backup personal stuff to cd / dvds and then start from the beginning with windows installation, delete partitions, create new ones, format and so on.
    Mrk
     
  5. Eagle1

    Eagle1 Security Expert

    Joined:
    Feb 10, 2002
    Posts:
    206
    Location:
    Rio Rancho NM - Nevis, West Indies
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