Universal Restore doesn't works

Discussion in 'Acronis True Image Product Line' started by Der-Z, Sep 11, 2006.

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  1. Der-Z

    Der-Z Registered Member

    Sep 11, 2006

    i have a Problem with Universal Restore. I use the Image from a S-ATA HD and wanna restore it on a IDE Disk. Is the problem admits, the it doesn't work or do i something wrong.

    i have still another problem with my "acronis backupserver".

    i create the images by System user profiles and i get all the time the message that die Password or User may be wrong.

    if somebody can help me best wishes ahead
    Last edited: Sep 14, 2006
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Der-Z,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    Please follow the instructions provided in this previous post of mine.

    First of all, please make sure you use the latest build of the corresponding Acronis True Image version which is available for downloading in the Product Updates section of your account at Acronis web site.

    You can find the full version name and build number by going to Help -> About... menu in the main program window.

    To get access to updates you should create an account then log in and use your serial number to register the software.

    Please uninstall the previously installed build by following Start -> Settings -> Control Panel -> Add or Remove Programs -> Acronis True Image, prior to installing the latest one.

    Note that you should update all components that you have installed including the local version of Acronis True Image, Acronis True Image Agents, Acronis True Image Management Console, Acronis Backup and Group Servers. It is obligatory for all components to be of the same build in order to interact correctly.

    Also note that you should create a new Bootable Rescue CD after installing the update.

    Please also make sure that Acronis Backup Server is set up and configured correctly, i.e. in accordance with sections 2.1.4 and 4.5.2 of the Acronis True Image 9.1 Workstation or Acronis True Image 9.1 Enterprise Server User's Guide.

    If the problem still persists then please try specifying the user name in the form of "domain\user" or "user@domain.com".

    If that does not help either then please provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post for both computer that you try to back up (i.e. computer where the local version of Acronis True Image or Acronis True Image Agent is running) and computer where Acronis Backup Server is installed.

    - Describe the way you try to create a backup in more details;

    - Make a screen shot or provide the exact text of the error message that you receive;

    - Let us know when you receive this error message exactly;

    - Describe your network structure in detail.

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Alexey Popov
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