Uninstalling

Discussion in 'ESET Smart Security' started by FScottFitzgerald, Jun 15, 2013.

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  1. FScottFitzgerald

    FScottFitzgerald Registered Member

    Joined:
    May 26, 2013
    Posts:
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    Location:
    USA
    ESET Security Smart 6 will not go away. I used it's uninstall feature, but it left multiple files in my C drive and when I try to do another uninstall it says I have the latest version. I've checked my uninstaller program--should've used that from the beginning--but the ESET program is not listed, nor is it listed in uninstall programs in Windows 7.

    I just want it gone. Any help is greatly appreciated. Thank you.
     
  2. jolt2

    jolt2 Registered Member

    Joined:
    Dec 31, 2011
    Posts:
    14
    Location:
    USA
    The following page and file helped me to uninstall the program after a bad install from the web installer for ESS. I was then able to install the program from the full download. I found out that you should not use the web installer as other people have had troubles with it.

    Anyways, read the instructions, print them out to follow, and then do it. Be sure to start your windows in "Safe Mode" by pressing the F8 key as your computer is booting as the directions said.

    http://kb.eset.com/esetkb/index?page=content&id=SOLN2289

    p.s. On the part of the screen that shows "Installed AV products:", I had 3 lines listed and I removed all 3 to clean it out. That was different then the instructions which only show 1 item to remove. Yours may be different. It did work so good luck! ;)
     
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