Uninstall Trial version problem.

Discussion in 'Acronis True Image Product Line' started by dunstan, Jul 26, 2007.

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  1. dunstan

    dunstan Registered Member

    Joined:
    Jul 26, 2007
    Posts:
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    :oops: Hi,

    I installed the TRIAL version for Acronis True Image 9.1 server. I purchased the license copy. I have problem to UN-install the trial version before install the actual license copy....... "Fatal Error During installation" is the error message.

    Please help.

    Thank you.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello dunstan,

    Thank you for choosing Acronis Server Disk Backup Software.

    As I understand you have tried to uninstall the trial version of the program via Start -> Control Panel -> Add or Remove Programs -> Acronis True Image, but it was interrupted with an error message. In this case you could try manually uninstalling Acronis True Image using the instructions provided in this post.

    If that does not help, please follow the instructions described in this previous post to obtain the installation log file, which would allow us to investigate the issue and provide you with a possible solution. Please also create Windows System Information as it is described in Acronis Help Post.

    Having collected the above information, please submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will help you to solve the issue.

    Thank you.
    --
    Marat Setdikov
     
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