Unable to Use Password and Username

Discussion in 'NOD32 version 2 Forum' started by Jmdarrall, Sep 30, 2007.

Thread Status:
Not open for further replies.
  1. Jmdarrall

    Jmdarrall Registered Member

    Joined:
    Sep 30, 2007
    Posts:
    2
    Hello. I just purchased the ESET Anti Virus software and received the username and password. As suggested, I copied and pasted into the dialogue box when asked. However, after three attempts, I see a window that says this.

    "This server could not verify that you are authorized to access the document requested. Either you supplied the wrong credentials (e.g., bad password), or your browser doesn't understand how to supply the credentials required.


    --------------------------------------------------------------------------------

    Apache/2.0.52 (Unix) PHP/4.4.7 Server at download1.eset.com Port 80"

    Any suggestions?
     
  2. MaverickOP

    MaverickOP Registered Member

    Joined:
    May 24, 2005
    Posts:
    26
    As far as I know, you cannot copy & paste that information - I have no idea how you were able to copy that from Eset's registration page.

    Manually type the username & password using the correct case setting. i.e. uppercase/lowercase where appropriate.
     
  3. Jmdarrall

    Jmdarrall Registered Member

    Joined:
    Sep 30, 2007
    Posts:
    2
    Hmmm...I can try directly typing them.
     
  4. webyourbusiness

    webyourbusiness Registered Member

    Joined:
    Nov 16, 2004
    Posts:
    2,640
    Location:
    Throughout the USA and Canada
    either send me a copy of them so I can check them - or email support@eset.com

    regards

    Greg
     
  5. Blackspear

    Blackspear Global Moderator

    Joined:
    Dec 2, 2002
    Posts:
    15,115
    Location:
    Gold Coast, Queensland, Australia
    This error occurs when you have not copied and pasted precisely and/or are copying a "space" at the beginning or end of the UN or PW, thus lengthening each from 10 characters long to 11 characters long, which makes it invalid.

    Please see HERE for how to enter a UN and PW.

    Cheers :D
     
  6. MaverickOP

    MaverickOP Registered Member

    Joined:
    May 24, 2005
    Posts:
    26
    Ah, my mistake then. It seems like the registration page is quite different from the ones I've dealt with before. I work for a retailer who sells NOD32 and our registration page doesn't allow us to copy & paste the UN & PW in that manner.
     
Thread Status:
Not open for further replies.