unable to update definitions

Discussion in 'ESET NOD32 Antivirus' started by CSR, Dec 18, 2009.

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  1. CSR

    CSR Registered Member

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    Dec 18, 2009
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    Hi,
    just making a note:

    I had trouble updating antivirus defns for eset nod32. tried uninstalling reinstalling several times.

    5007 not need errors

    retval = 0x1204, failures: 4, regretval = 0x6000
    Update Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED]

    this turned out to be due to a bad norton antivirus removal.

    Had to run norton removal tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

    Cleared up after reboot.

    Eric
     
  2. WayneP

    WayneP Support Specialist

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    Hello Eric,

    Previous antivirus software not removed completely is one issue that seems to cause the most odd symptoms. Some other issues I have seen due to other AV drivers and services lingering are no internet, slow performance, lock-ups, blue screens and permission problems.

    Most of the time the ESET installer will warn you if traces of a previous AV are detected. Even if it doesn't, it's a good idea to run the removal tool for the product that was there if there is one.

    The Knowledgebase article below has a list of removal tools for other AV products:
    http://kb.eset.com/esetkb/index?page=content&id=SOLN146
     
  3. siljaline

    siljaline Former Poster

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