unable to update definitions

Discussion in 'ESET NOD32 Antivirus' started by CSR, Dec 18, 2009.

Thread Status:
Not open for further replies.
  1. CSR

    CSR Registered Member

    Joined:
    Dec 18, 2009
    Posts:
    1
    Hi,
    just making a note:

    I had trouble updating antivirus defns for eset nod32. tried uninstalling reinstalling several times.

    5007 not need errors

    retval = 0x1204, failures: 4, regretval = 0x6000
    Update Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED]

    this turned out to be due to a bad norton antivirus removal.

    Had to run norton removal tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

    Cleared up after reboot.

    Eric
     
  2. WayneP

    WayneP Support Specialist

    Joined:
    Apr 9, 2009
    Posts:
    339
    Hello Eric,

    Previous antivirus software not removed completely is one issue that seems to cause the most odd symptoms. Some other issues I have seen due to other AV drivers and services lingering are no internet, slow performance, lock-ups, blue screens and permission problems.

    Most of the time the ESET installer will warn you if traces of a previous AV are detected. Even if it doesn't, it's a good idea to run the removal tool for the product that was there if there is one.

    The Knowledgebase article below has a list of removal tools for other AV products:
    http://kb.eset.com/esetkb/index?page=content&id=SOLN146
     
  3. siljaline

    siljaline Registered Member

    Joined:
    Jun 29, 2003
    Posts:
    6,619
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.