unable to update definitions

Hi,
just making a note:

I had trouble updating antivirus defns for eset nod32. tried uninstalling reinstalling several times.

5007 not need errors

retval = 0x1204, failures: 4, regretval = 0x6000
Update Updater: Switch DEVEL modules retval = 0x00005007 [NOT NEED]

this turned out to be due to a bad norton antivirus removal.

Had to run norton removal tool: http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Cleared up after reboot.

Eric

 

Hello Eric,

Previous antivirus software not removed completely is one issue that seems to cause the most odd symptoms. Some other issues I have seen due to other AV drivers and services lingering are no internet, slow performance, lock-ups, blue screens and permission problems.

Most of the time the ESET installer will warn you if traces of a previous AV are detected. Even if it doesn't, it's a good idea to run the removal tool for the product that was there if there is one.

The Knowledgebase article below has a list of removal tools for other AV products:
http://kb.eset.com/esetkb/index?page=content&id=SOLN146

 

The Symantec / Norton URL the Solution points to has been changed or removed.
This works but the poster must be absolutely certain as to what Symatec Product they are removing.