Unable to send E-mail Notifications

Discussion in 'Acronis True Image Product Line' started by cipherdias, Sep 3, 2007.

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  1. cipherdias

    cipherdias Registered Member

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    O.S. Windows XP Professional SP2
    Acronis true Image Home 10.0 (Build 4,942)

    I cannot get ATI to send E-Mail notifications! I have checked, rechecked all settings and they are all correct but when I hit the TEST button I get:

    "Error
    Cannot send test e-mail. The possible reason might be incorrect e-mail settings "


    Any Ideas please?
     
  2. MudCrab

    MudCrab Imaging Specialist

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    Did you try putting the email address inside < > like <myemail@isp.com> ?
     
  3. cipherdias

    cipherdias Registered Member

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    Just tried it, still no joy :-(

     
  4. Mediaman

    Mediaman Registered Member

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    did you try removing the user name and login?
     
  5. MudCrab

    MudCrab Imaging Specialist

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    Is the email account you're using a standard smtp account? As far as I know, TI has problems with accounts that require secure connections or authorization. See this post by Acronis Support.

    You might also take a look at this thread, if you haven't already.
     
  6. cipherdias

    cipherdias Registered Member

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    Yes it is a regular SMTP account and neither requires an SSL connection or authorization.

     
  7. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello cipherdias,

    Thank you for choosing Acronis Disk Backup Software.

    Please try leaving "login" and "password" fields blank, as Mediaman suggests.

    Please try temporarily disabling antivirus/firewall/anti-spyware software just to find out if any of it blocks the sending attempts. Generally that's not a requirement for this tool to work but that would help us exclude or confirm the version that something blocks the emails.

    Please also try using e-mail address on a different hosting (redirect from it to your address if necessary).

    If the issue persists, please create a screenshot of the Acronis True Image window where you enter e-mail settings. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    --
    Marat Setdikov
     
  8. fazerjam

    fazerjam Registered Member

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    Hi,

    i have the same problem. Can't send Email Notifications.
    Firewall, Defender, Antivirus all disabled .... nothing will help.

    But now i have find out one thing:
    I have install Vista on a new Partition.
    Aconis will work fine, Email Notifications are OK.

    After Vista have install the microsoft Patches !!!!!!! Aconis will not send the Email Notifications.

    I have try to find out, who the Patch is..... but i cannot uninstall again all Patches from Microsoft.

    So i need more Idears, how i will find out, what Blocks the Notificaions.

    Thanks
     
  9. Brigette

    Brigette Registered Member

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    I had this issue as well. Removing the user name and password worked for me. Thanks.
     
  10. ramesh19

    ramesh19 Registered Member

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    hi
    I had similar problem but as the above one suggested, i removed user name and password. it went well.

    thanks.
     
  11. fazerjam

    fazerjam Registered Member

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    to me, it doesen't help.
     
  12. Tot

    Tot Registered Member

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    I Did ...
    Email Address: <whoever@wherever>
    Outgoing mail server: smtp.wherever
    Set Port: 25

    User Name & Password left blank

    Test e-mail message returned ...
    "Error Cannot send test e-mail. The possible reason ... incorrect e-mail settings"

    E-MAIL WAS HOWEVER SENT/RECEIVED!!!
     
  13. jdjmilford

    jdjmilford Registered Member

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    I have tried the above. It will not work.
     
  14. sumowesley

    sumowesley Registered Member

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    I'm having the same message and have just redone all my backup tasks in True Image Echo Workstation having recently upgraded. It worked fine in the previous version but at the moment I can't get a test to send without that error message:

    "Error Cannot send test e-mail. The possible reason ... incorrect e-mail settings"

    I'm on Vista Business with McAfee as the AV software. Control to Trueimage programme is set to full access in program control within McAfee. However, even turning the firewall off makes no difference.

    I've tried three smtp addresses: my exchange server, my pop3 gatherer which also allow outgoing smtp and an external smtp server at my ISP. All give the same message. Have tried the email address insite <> chars but makes no difference. None of the smtp server need verification.
     
  15. techtype

    techtype Registered Member

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    Use the internal pop3 gatherer and enter it's IP address instead of it's name. Report back.
     
  16. sumowesley

    sumowesley Registered Member

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    I have used names abd IP addresses for all three smtp server and the result is exactly the same.
     
  17. techtype

    techtype Registered Member

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    OK, I had the same problem with the new Echo versions. I worked around it by setting up the included smtp and pop3 services on a Windows 2003 server. You can then pick the messages up directly from the Win2003 server. However, if you try to relay them to another server, they are still rejected.
     
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