Unable to send E-mail Notifications

O.S. Windows XP Professional SP2
Acronis true Image Home 10.0 (Build 4,942)

I cannot get ATI to send E-Mail notifications! I have checked, rechecked all settings and they are all correct but when I hit the TEST button I get:

"Error
Cannot send test e-mail. The possible reason might be incorrect e-mail settings "

Any Ideas please?

 

Did you try putting the email address inside < > like <myemail@isp.com> ?

 

Just tried it, still no joy :-(

 

did you try removing the user name and login?

 

Is the email account you're using a standard smtp account? As far as I know, TI has problems with accounts that require secure connections or authorization. See this post by Acronis Support.

You might also take a look at this thread, if you haven't already.

 

Yes it is a regular SMTP account and neither requires an SSL connection or authorization.

 

Hello cipherdias,

Thank you for choosing Acronis Disk Backup Software.

Please try leaving "login" and "password" fields blank, as Mediaman suggests.

Please try temporarily disabling antivirus/firewall/anti-spyware software just to find out if any of it blocks the sending attempts. Generally that's not a requirement for this tool to work but that would help us exclude or confirm the version that something blocks the emails.

Please also try using e-mail address on a different hosting (redirect from it to your address if necessary).

If the issue persists, please create a screenshot of the Acronis True Image window where you enter e-mail settings. Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov

 

Hi,

i have the same problem. Can't send Email Notifications.
Firewall, Defender, Antivirus all disabled .... nothing will help.

But now i have find out one thing:
I have install Vista on a new Partition.
Aconis will work fine, Email Notifications are OK.

After Vista have install the microsoft Patches !!!!!!! Aconis will not send the Email Notifications.

I have try to find out, who the Patch is..... but i cannot uninstall again all Patches from Microsoft.

So i need more Idears, how i will find out, what Blocks the Notificaions.

Thanks

 

I had this issue as well. Removing the user name and password worked for me. Thanks.

 

hi
I had similar problem but as the above one suggested, i removed user name and password. it went well.

thanks.

 

to me, it doesen't help.

 

I Did ...
Email Address: <whoever@wherever>
Outgoing mail server: smtp.wherever
Set Port: 25

User Name & Password left blank

Test e-mail message returned ...
"Error Cannot send test e-mail. The possible reason ... incorrect e-mail settings"

E-MAIL WAS HOWEVER SENT/RECEIVED!!!

 

I have tried the above. It will not work.

 

I'm having the same message and have just redone all my backup tasks in True Image Echo Workstation having recently upgraded. It worked fine in the previous version but at the moment I can't get a test to send without that error message:

"Error Cannot send test e-mail. The possible reason ... incorrect e-mail settings"

I'm on Vista Business with McAfee as the AV software. Control to Trueimage programme is set to full access in program control within McAfee. However, even turning the firewall off makes no difference.

I've tried three smtp addresses: my exchange server, my pop3 gatherer which also allow outgoing smtp and an external smtp server at my ISP. All give the same message. Have tried the email address insite <> chars but makes no difference. None of the smtp server need verification.

 

Use the internal pop3 gatherer and enter it's IP address instead of it's name. Report back.

 

I have used names abd IP addresses for all three smtp server and the result is exactly the same.

 

OK, I had the same problem with the new Echo versions. I worked around it by setting up the included smtp and pop3 services on a Windows 2003 server. You can then pick the messages up directly from the Win2003 server. However, if you try to relay them to another server, they are still rejected.