Unable to restore email backup.

Discussion in 'Acronis True Image Product Line' started by jobra, Feb 10, 2008.

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  1. jobra

    jobra Registered Member

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    I have used True Image v11 to backup my email in Outlook 2003. This process was completed successfully I was informed.

    However when I restore from this backup it doesn't create a new .pst file for Outlook and when I open Outlook it gives an error that it can't locate the .pst file. I'm also unable to locate it after looking in all the obvious places. The actual restore process itself seems to complete successfully.

    When I explore the backup file all the emails seem to have there own folder and are actually there however there's nothing in them.

    I've tried numerous times unsuccessfully to get to this to work and searching the forum hasn't found an answer either. Anyone have any ideas where I'm going wrong with this? I've lost about 1 months worth of emails and am keen to get them back. Thanks.
     
  2. GroverH

    GroverH Registered Member

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    Do you have a full partition image that includes everything. You could restore that and everything would be replaced on your system drive.
     
  3. jobra

    jobra Registered Member

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    Yeah I used a partition image to get what I have at the moment but it's a month old. Better than nothing but I'd prefer the email backup which is only a few days old. I purposefully made the email backup because I was messing around with Outlook. Thanks for the suggestion though.
     
  4. GroverH

    GroverH Registered Member

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    Perhaps you can mount the older partition backup and find the exact place where the emails are stored. Once you have that, then maybe try restoring the current email backup and you choose the folder very carefully where the email is restored do. I don't use Outllook so I'm really no help.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    Thank you for choosing Acronis Disk Backup software

    jobra, could you please submit a request for technical support. Attach all the relate information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you
    --
    Michael Levchenko
     
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