Unable to remove threat

Discussion in 'ESET Smart Security' started by rn_1604, Jun 16, 2012.

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  1. rn_1604

    rn_1604 Registered Member

    Joined:
    Jun 16, 2012
    Posts:
    1
    Location:
    SGP
    Hi, recently I believe my computer has been infected with a virus. Eset Smart Security has been trying to remove it but to no avail.

    http://i5.photobucket.com/albums/y188/rn_1604/errors/serviceserror.png

    The notification keeps popping up consistently as well for these viruses:
    http://i5.photobucket.com/albums/y188/rn_1604/errors/trojan-1.png

    It's as if these viruses cannot be removed or it kept coming back? Is there any way to remove it permanently? I cannot do a system restore as it was not turned on.
     
  2. stackz

    stackz Registered Member

    Joined:
    Dec 27, 2007
    Posts:
    634
    Location:
    Sydney Australia
    Your PC is infected with a ZeroAccess aka Sirefef variant. I'd recommend running through the READ & RUN ME FIRST at MajorGeeks and posting all required logs in their Malware Removal Forum.
     
  3. get_it

    get_it Registered Member

    Joined:
    Aug 28, 2007
    Posts:
    99
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,423
    Replace the patched version of services.exe with a clean one from a clean computer. Not sure if running "sfc /scannow" would replace it but it's worth trying.
     
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