Unable to remove threat

Discussion in 'ESET Smart Security' started by rn_1604, Jun 16, 2012.

Thread Status:
Not open for further replies.
  1. rn_1604

    rn_1604 Registered Member

    Joined:
    Jun 16, 2012
    Posts:
    1
    Location:
    SGP
    Hi, recently I believe my computer has been infected with a virus. Eset Smart Security has been trying to remove it but to no avail.

    http://i5.photobucket.com/albums/y188/rn_1604/errors/serviceserror.png

    The notification keeps popping up consistently as well for these viruses:
    http://i5.photobucket.com/albums/y188/rn_1604/errors/trojan-1.png

    It's as if these viruses cannot be removed or it kept coming back? Is there any way to remove it permanently? I cannot do a system restore as it was not turned on.
     
  2. stackz

    stackz Registered Member

    Joined:
    Dec 27, 2007
    Posts:
    648
    Location:
    Sydney Australia
    Your PC is infected with a ZeroAccess aka Sirefef variant. I'd recommend running through the READ & RUN ME FIRST at MajorGeeks and posting all required logs in their Malware Removal Forum.
     
  3. get_it

    get_it Registered Member

    Joined:
    Aug 28, 2007
    Posts:
    99
  4. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,456
    Replace the patched version of services.exe with a clean one from a clean computer. Not sure if running "sfc /scannow" would replace it but it's worth trying.
     
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.