Unable to register

Discussion in 'Acronis True Image Product Line' started by munrobasher, Feb 2, 2009.

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  1. munrobasher

    munrobasher Registered Member

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    I've just bought ATI Home 2009 from Amazon. There is a flyer inside that says to overcome having to type in the incredibly long serial number, you can go to http://www.acronis.eu/ATIHome/registration. This link doesn't work. What is the correct link?

    I've tried registering via the normal route but typing in the first two 8 number blocks doesn't work

    Thanks, Rob.

    PS. The blocks are actually "Number blocks", they contain letters as well so slapped wrist on the proof reader.
     
  2. bob_nj

    bob_nj Registered Member

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    I cut and pasted my numbers from the confirmation email.
     
  3. munrobasher

    munrobasher Registered Member

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    I can't even get to that stage - the European registration link as written on the sleve is either wrong or down.

    Cheers, Rob.
     
  4. munrobasher

    munrobasher Registered Member

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    BTW - this wasn't bought electronically - it was physical media.

    Cheers, Rob.
     
  5. jehosophat

    jehosophat Registered Member

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    Have you tried using Live Chat? They sorted me out when I had a similar problem.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello munrobasher,

    Thank you for purchasing Acronis True Image 2009 Home!

    Please accept our apologies for the inconvenience with the registration.

    Could you please use [url="https://www.acronis.eu/my/products/registration/']https://www.acronis.eu/my/products/registration/[/url] link in order to register your Acronis True Image 2009 Home? Please note that you will be asked to login to your account first. If you have not created the account yet then you can create at the same page.

    If you will encounter any issues with the registration process please contact our Chat service and our Team would do their best to help you.

    Thank you.
    Michael Levchenko
     
  7. PHG

    PHG Registered Member

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    I found myself here because I have the duff url in the flyer from the product box as well. I tried clicking on the link in Michael Levchenko's post and it didn't work. Retyping what appeared in the IE address bar to make it look like the link in the post produced a plausible looking page but so far no email to let me proceed with registration. I suggest that this issue might need something more visible on the Acronis home page as a solution to avoid a lot of irritation.
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello munrobasher,

    Thank you for your interesting in Acronis True Image

    Contact Acronis support and submit technical request using this link or contact us via Live Chat and provide your serial number, we will check it in our database.

    Best regards,
    --
    Dmitry Nikolaev
     
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