Unable to Receive the Username/Password with valid Serial after 1 day

Discussion in 'ESET NOD32 Antivirus' started by GoldenTower, Nov 12, 2007.

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  1. GoldenTower

    GoldenTower Registered Member

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    Well. I was unable to get the username and password from the serial code I had that I bought from the store. Anyways, I was using GMail, and my ISP claimed that they didn't block any e-mails. I was using FireFox while submitting the Serial code form. Was wondering what happened... I double checked after 1 day I submitted, but nothing at all. I checked spam folder, nothing... I've registered an old serial code to this e-mail before because my aunt's e-mail wasn't working. I was wondering if that's the case why the new serial code didn't give me a new username and password. Support please and thank you.
     
  2. ronjor

    ronjor Global Moderator

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    Hello GoldenTower,

    What is the link to the support page that you used?
     
  3. GoldenTower

    GoldenTower Registered Member

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    I tried using the recover the username and password using the lost license page.
    (http://www.eset.com/support/lost_license.php)

    I also looked up on the FAQ from ESET.com
    I also tried to use the register page (Get username/password with serial code)

    They all didn't work. I've also logged 2 support tickets in ESET.com, however, both has not have any reply from any agents. There was a reply from a bot telling me to respond to the case, and I did. However, I did not get any responses after that. Please help and thank you.
     
  4. ronjor

    ronjor Global Moderator

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  5. GoldenTower

    GoldenTower Registered Member

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    I did that. All the responses I got was just from a bot. Nothing quite useful.
     
  6. ronjor

    ronjor Global Moderator

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    Other than calling them, an ESET rep will have to offer a solution here.
     
  7. GoldenTower

    GoldenTower Registered Member

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    'Scuse me, but can I have the toll free number?
    And their work time please (in GMT -5)
    I'm not safe to browse other websites with an EXPIRED McAFee Antivirus :'(
     
  8. ronjor

    ronjor Global Moderator

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    U.S. Headquarters
    ESET, LLC.
    610 West Ash Street, Suite 1900
    San Diego, CA 92101
    U.S.A.

    Toll Free. +1 866 343.ESET (3738 )
    Tel. +1 (619) 876.5400
    Fax. +1 (619) 437-7045
    Web: www.eset.com

    Download the trial version in the meantime.
     
  9. GoldenTower

    GoldenTower Registered Member

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    I called. All they told me was that the serial code that I had was a UPC code. Well, doesn't look like one. It had letters in it, how is that supposed to be a UPC code. And @ Trial version, I don't want to have pain to uninstall and install again. Then again, I hope an ESET agent will come to this thread to help me out.
     
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