Unable to obtain Bart PE plugin for ATI 2009

Discussion in 'Acronis True Image Product Line' started by CoolRaoul, Jan 6, 2009.

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  1. CoolRaoul

    CoolRaoul Registered Member

    Joined:
    Sep 2, 2007
    Posts:
    17
    Hello,

    I've followed the instructions given here:
    http://www.acronis.com/enterprise/support/kb/articles/105/

    more precisely:

    But no "Bart PE & Safe Media" link appears to allow download the plug-in

    Anyone may help me?

    here's what I got on the "my products" page:

    http://img368.imageshack.us/img368/1729/acronisprodstd0.jpg
     
  2. bodgy

    bodgy Registered Member

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    Sep 22, 2005
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    Location:
    Qld.
    Log in via the TI2009 home page tab instead of the Enterprise page, or try using a different Acronis site.

    If I log on via the Australian site, it will just list my products and serial numbers, but no downloads of any kind are available, via the US and UK website all is fine.

    OTOH, maybe they just haven't got a French version?

    Colin
     
    Last edited: Jan 6, 2009
  3. Bruce Mahnke

    Bruce Mahnke Registered Member

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    Woodbury, MN USA
    It appears that it may not be currently available for the French version. This is what I see in the English version:
     

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    Last edited: Jan 6, 2009
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello all,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    We can confirm that French version of your BartPE plugin is available. Please contact us using livechat service and give your serial to chat operator, and we will give you plug in for your version.

    Thank you.
    --
    Alexander Nikolsky
     
  5. CoolRaoul

    CoolRaoul Registered Member

    Joined:
    Sep 2, 2007
    Posts:
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    Fine, as soon as my other problem related to getting Build 9646 update will be solved, (I've just received en email update about it today), I'll try you suggestion.
     
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