unable to install Par BU 9 pro

Discussion in 'Paragon Drive Backup Product Line' started by lem1, Oct 30, 2009.

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  1. lem1

    lem1 Registered Member

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    I have dnloaded several times and tried to install. Install goes until the regestration window (it does not appear) then it rolls back. have stopped the virus / firewall ........and still nothing. I know it must be something simple that I am overlooking.
    XP pro. 32bit. Thanks.
     
  2. SIW2

    SIW2 Registered Member

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  3. lem1

    lem1 Registered Member

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    I tried the free version.......same thing.

    I paid for this one and now cannot get it to install.
     
  4. SIW2

    SIW2 Registered Member

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    Sorry to hear that.

    As you have the paid product - I suggest you contact support.

    I am sure they will make sure you are pleased at the outcome.

    Unfortunately, it is the weekend.

    They will be in touch soon - they are very good .

    http://www.paragon-software.com/login

    You can send technical support requests within 30 (personal editions) or 60 (professional or server editions) consecutive calendar days and during terms of validity for licence subscriptions – starting from your product date of purchase via web site. Please, sign in to the “My account” service and explain your problem with as much detailed information as possible. Please observe and follow any additional instructions outlined in Support Request form.

    Response time - the guaranteed response time for your request is 3 business days. Within this term you will be contacted by one of our support engineers with a reply or possibly with a request to clarify details.
     
  5. lem1

    lem1 Registered Member

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    Thanks, I have done this.......and am waiting for them to reply.
     
  6. lem1

    lem1 Registered Member

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    Well, I finally found the problem. It was an anti-logger program that was running in the background. Kicked it out and all is well. thanks to all.
     
  7. SIW2

    SIW2 Registered Member

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    Thanks for the update . Glad it is working well for you now.
     
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