Unable to install new version 4.235

Discussion in 'ESET Smart Security' started by JackSun, Apr 7, 2010.

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  1. JackSun

    JackSun Registered Member

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    I am trying to install the new version to Windows 7 Ultimate 64 Bit

    I am logged in as a user with admin rights.

    I get an error message saying I don't have the required priveleges to C:\ProgramData.
     

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  2. Rmuffler

    Rmuffler Former Eset Moderator

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    Is the installer saved to your desktop or on your computer? If so, right-click on the installation file and click Run as Administrator. Let me know if this works.

    Thank you,
    Richard
     
  3. JackSun

    JackSun Registered Member

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    No the installer is in my downloads folder.

    But I have already tried to do that and it doesnt have run as administrator as an option if I right click it. I have also right clicked and looked in properties/compatability which usually has a tick box for run as administrator, but this is greyed out and can't be selected?
     
  4. Brambb

    Brambb Registered Member

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    And if you hold the left shift button and then right click the installer? You should be able to see the option then.
     
  5. Marcos

    Marcos Eset Staff Account

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    I'd suggest using the ESET Uninstall tool first in case there are some leftovers after a previous successful or unsuccessful installations.
     
  6. JackSun

    JackSun Registered Member

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    I solved the problem by right clicking on the C:\ProgramData\Eset folder and selecting Take Ownership.

    Brambb thanks, I didn't realise left shift + right mouse click gave extra options, it did have an option to install as another user but I didn't try as I had already solved it my way.
     
  7. Beckie

    Beckie Registered Member

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    I've tried everything ESET has told me to get ESS 4.2 installed and keep getting ekrn errors and other Windows popups. Totally frustrated. Wasted enough time.

    I am not an expert like most of you seem so I have one simple goal. I need to be able to log onto the internet from hotel wifi services (never openly public sites like coffee shops, airports, etc.) and get a Gibson Research
    "Passed" on their ShieldsUP! test. Any ideas?
     
  8. ronjor

    ronjor Global Moderator

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    Hello Beckie,

    What is your operating system and what other security programs do you currently run or have run in the past?
     
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