Unable to find disk

Got a brand new Dell with a SATA-drive as c:, have also installed a ATA-drive as d:. When booting with TI8 cd the SATA-drive can't be found, only the ATA-drive. Any one got a clue?

 

Hello Gnagman,

Thank you for choosing Acronis Disk Backup Software.

First of all, please make sure you use the latest (889) build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/my/products/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download. After that please create new Acronis Bootable CD with the latest build and try using it.

If the problem persists please let us know the full model name of your SATA controller.

Thank you.
--
Ilya Toytman

 

What is the model number of your new Dell? I have a friend who is ordering a new Dell desktop this week.

Thanks,

 

After using latest build (889) everything worked fine. I've got a Dell 6800 with a 160 Gb SATA-drive, standard at time of purchase.

/Gnagman

 

Hello Gnagman,

Please try the "acpi=off noapic" workaround and if it doesn't help please create sysinfo.txt file and send to support@acronis.com along with the link to this thread (please see https://www.wilderssecurity.com/showthread.php?t=55317 for the detailed instructions). We will certainly help you with the solution.

Thank you.
--
Irina Shirokova

 

Hello Irina,

Best regards
Tom