Unable to download software

Discussion in 'NOD32 version 2 Forum' started by Flaka, Oct 30, 2009.

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  1. Flaka

    Flaka Registered Member

    Joined:
    Oct 30, 2009
    Posts:
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    Hi, would appreciate any help. I have just purchased software that stops access to internet gambling sites. On trying to download it was blocked by NOD32 stating "probably unknown NewHeur_PE Virus". Would this be the case? I'm not sure what to do now, as it cost $100 australian. As I said, any help would be great. Thanks
     
  2. xMarkx

    xMarkx Registered Member

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    Dec 1, 2008
    Posts:
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    What is the program? It could be a rogue.
     
  3. agoretsky

    agoretsky Eset Staff Account

    Joined:
    Apr 4, 2006
    Posts:
    4,033
    Location:
    California
    Hello,

    If you have a URL to click on to download the program in question, you can submit that to ESET's virus lab by sending email to samples@eset.sk with a Subject: such as "suspect false positive - probably unknown NewHeur_PE virus" and a link to this message thread.

    The virus lab can then download the file and examine it to determine why it is being detected.

    Regards,

    Aryeh Goretsky
     
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