I have requested my username and password several times. Each time I get the SAME username and password as part of the email. When I try to use that username and password to download the 64 bit product I purchased, the username and password is NEVER accepted. I even tried it on products that I DID not purchase, such as the 32 bit Antivirus product. I have Windows 7 on a 64 bit dual core system. This installation procedure has been unsuccessful after several attempts. I thought I would be given a different password for each request that I made, but each time the same password is given. I would appreciate any help in resolving this matter. I had even paid for the two year version of the 64-bit antivirus product...... Please call me at ~~ phone number removed ~~. When inputting the username and password, I always cut and pasted these values into the web page requesting this information.