Unable to Complete Installation

Discussion in 'Acronis True Image Product Line' started by linkside, Apr 24, 2006.

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  1. linkside

    linkside Registered Member

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    Would appreciate any advice on what to do next. I have tried installing my copy of True Image 9.0 a half dozen times and each time receive the following message:

    INSTALLATION INCOMPLETE
    The installer was interrupted before Acronis True Image could be removed. You need to restart the installer to try again. Click "Close" to exit.
     
  2. Chutsman

    Chutsman Registered Member

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    Is your system clean of spyware and viruses? It may possibly need defragmenting. Are you using Norton antivirus or any of Norton's products, if so try disabling them. Same for GoBack.
     
  3. linkside

    linkside Registered Member

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    Thank you for your reply.

    Yes, system free of viruses and spyware. Don't use Norton. Turned off my spyware and anti-virus programs. Did not turn off firewall, so will try that next.

    Thanks again.
     
  4. Chutsman

    Chutsman Registered Member

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    The firewall shouldn't be the cause ... must be something else running in the background.

    Or if you got TI by downloading the file, it may be a corrupt file. Try a re-download.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello linkside,

    Thank you for choosing Acronis Disk Backup Software.

    As Chutsman advised you may check if you downloaded the installation file flawlessly.

    - Download the checksum utility from http://www.irnis.net/files/xcsci.exe
    - Unpack and run the application and click on the ellipsis sign to browse and select the installation package you downloaded;
    - Click the "Start" button;
    - The MD5 value for the build 3567 of Acronis True Image 9.0 Home must be 6a3ab4d2b4c3ac179f1b84bad46b16dd

    If the MD5 value is not 6a3ab4d2b4c3ac179f1b84bad46b16dd then please re-download the latest build (3567) of Acronis True Image 9.0 Home from the Product Updates section of your account at Acronis web site.

    If that's not the case and the checksum calculated is identical to the one mentioned above then please try removing all registry entries related to the previous Acronis True Image installation(s), if any, using Windows Installer CleanUp Utility. Then please try to install the latest build (3567) of Acronis True Image 9.0 Home once again and see the result.

    If that does not help either then please do the following:

    - Launch the product installation file once more;

    - Right-click on the "Install Acronis True Image" button and select "Extract";

    - Select the path for extracting the component and click "Save";

    - Go to the Run prompt (Start -> Run) and issue the following command:

    msiexec /i msi-name /l*v log-name

    Where msi-name is the name of the file you extracted in steps 2-3 and log-name is the path and the name to the log file you want to save the output to;

    - Reproduce the problem and collect the log file created during the installation.

    Please also create Windows System Information as it is described in Acronis Help Post.

    Please submit a request for technical support. Attach the files and information collected to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the most suitable solution as soon as possible.

    Thank you.
    --
    Aleksandr Isakov
     
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