Unable to clean threat in memory

Discussion in 'ESET Smart Security' started by deva99, Nov 3, 2011.

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  1. deva99

    deva99 Registered Member

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    hi . i have installed ESS 5.0.94.0 on my pc... after update..it gave this error msg....whenever i start my Pc i get this error msg. even after full system scan the message is not going...some one..help me out.

    I have put my firewall to interactive mode. i Also get the other screen on my PC..every 5min .or so .

    Even though i click on remember this msg. still the Screen appears every now and then . help me out please
     

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  2. Marcos

    Marcos Eset Staff Account

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    Please paste the information about installed modules here (right-click the ESET tray icon and select About).
     
  3. deva99

    deva99 Registered Member

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    here is required Info :


    Virus signature database: 6599 (20111103)
    Update module: 1037 (20110921)
    Antivirus and antispyware scanner module: 1326 (20111021)
    Advanced heuristics module: 1118 (20110419)
    Archive support module: 1136 (2011081:cool:
    Cleaner module: 1051 (20110420)
    Anti-Stealth support module: 1026 (2011062:cool:
    Personal firewall module: 1071 (20110912)
    Antispam module: 1016 (2010120:cool:
    ESET SysInspector module: 1221B (20110623)
    Real-time file system protection module: 1005B (20110311)
    Translation support module: 1028B (20110907)
    HIPS support module: 1026 (20110725)
    Internet protection module: 1019 (20110622)
    Web content filter module: 1009 (20110705)
    Advanced antispam module: 1016 (2011072:cool:
    Database module: 1016 (20110726)
     
  4. Marcos

    Marcos Eset Staff Account

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    You're not using the latest modules and signature database. What happens if you run a manual update? Does it end up with an error?
     
  5. deva99

    deva99 Registered Member

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    Nup. no update problem ... i was on linux actually . from 1day. SO ya...update are not latest. but just updated my AV now. but still the problem exist. i even scan with Malwarebytes n others. they didnt find. any problem in my pc. but Eset always display these annoying notifications on Startup !!!!...
     
  6. SweX

    SweX Registered Member

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    What's the "C" icon in your system tray? Is it Comodo?
    If it is Comodo then are you running the whole suite, or only certain modules?

    Also, can you name all security softwares that you run in real-time?
     
    Last edited: Nov 6, 2011
  7. Marcos

    Marcos Eset Staff Account

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    Make sure that you have Antivirus and antispyware scanner module 1329 installed. Then make a new screen shot of the threat detection in memory and paste it here.
     
  8. deva99

    deva99 Registered Member

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    I use the comodo firewall module only . and i had used it since last year ...it had no problem with eset 4.2.71.2 .

    It used to work well and now also it do not interface ...but now....

    After installing eset 5 . i am getting this problem ..daily ....daily ..just a recent pic. i am uploading again ...


    Antispyware & Antivirus module is : 1326

    i am enabling pre-release updates. now ..to get 1328 version lets find out if any change happens.

    NO i havnt installed any other suite on my Pc other than eset .
     

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  9. deva99

    deva99 Registered Member

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    Marcos...
    i tried to install the Pre-release update version ..from Update setting . still the problem persist.

    I am not able to update Antivirus and Antispyware scanner module to 1329

    I dont know..how to do it now. Please help .

    This Pop up is annoying me now.

    After installing pre-release updates now. my Module details are :

    Virus signature database: 6605 (20111106)
    Update module: 1031 (20091029)
    Antivirus and antispyware scanner module: 1326 (20111021)
    Advanced heuristics module: 1118 (20110419)
    Archive support module: 1136 (20110818 )
    Cleaner module: 1051 (20110420)
    Anti-Stealth support module: 1022 (20100812)
    Personal firewall module: 1060 (20100507)
    Antispam module: 1015 (20100524)
    ESET SysInspector module: 1220 (20110517)
    Self-defense support module: 1018 (20100812)
    Real-time file system protection module: 1004 (20100727)
    Translation support module: 1028B (20110907)
    HIPS support module: 1026 (20110725)
    Internet protection module: 1019 (20110622)
    Web content filter module: 1009 (20110705)
    Advanced antispam module: 1016 (20110728 )
    Database module: 1016 (20110726)
     
    Last edited by a moderator: Nov 6, 2011
  10. Marcos

    Marcos Eset Staff Account

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    Please export the registry key "HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security", upload the file to a safe location and PM me the download link.
     
  11. SweX

    SweX Registered Member

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    So you are using two firewalls at the same time, Comodo and ESET Personal Firewall?
     
  12. dwomack

    dwomack Eset Staff Account

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    Mar 2, 2011
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    588
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