Unable to boot into Recovery CD

Discussion in 'Acronis True Image Product Line' started by racher, Jul 13, 2006.

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  1. racher

    racher Registered Member

    Jul 13, 2006
    Hello True Image gurus,

    I'm posting this only after trying every suggestion I could find on this board. Basically, I cannot get Acronis True Image to boot the recovery CD in order to restore my laptop (Toshiba Satellite M45-S351). I'm using the same version of the Recovery CD as I have installed on my machine (version 9.0 build 3633). I am able to launch into TI Safe Mode okay, but of course I have no USB drivers in this case. And my TI backup files are located on an external USB drive. If I launch into TI Full Mode (with "quite" kept on), the boot always hangs on the "Loading... Please Wait" message. Eventually, I'll have to force the machine to turn off and I will start all over again.

    When I disable "quiet" mode with the USB backup hard drive connected, the loading freezes at the following screen:

    When I disable ACPI as well, the loading freezes here. Please note that even though the command prompt is present, it will NOT allow me to type anything in. I tried EVERY key on my keyboard and nothing would happen. Basically, I had to force a restart again:

    Finally, I also tried booting up with the backup hard drive connected via Firewire. In that case, the screen froze here. You'll note that the screen is literally frozen in mid-letter (the "l" in arrival is cut off):

    I was never able to get a linux command prompt that I could type into, so I can't post a sysinfo.txt file. However, I do have a NFO (System Information) file to send you if you'd like.

    Many thanks for any help you can offer! I would very much like to get this system restored properly!

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Brian,

    Thank you for your interest in Acronis True Image

    Currently the most recent build of Acronis True Image 9.0 Home is #3677.

    First of all, please make sure you use the latest build of the program, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, Internet download/connection boosters, etc. before the download.

    Please re-create Acronis Bootable Rescue Media with the latest build and check if the issue still exist. If it fails, then please try to disable `USB legacy support` in BIOS and retry to boot with Acronis Bootable Media with disabled `quiet`. In case of failure please submit a request to our technical support along with information, that you have collected and link to this thread.

    Thank you.
    Fedor Kurbatov
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