Unable to Access Servers (Denied)

Up until today I have been able to carry out my daily (scheduled) updates. But today I'm getting the following error. I've tried different servers.


Time   Module   Event   User
23/06/2003 17:25:25   Update   Update attempt terminated with error (Access to server denied.)   C5\clive


NOD32 Antivirus System information
Virus signature database version:   1.443 (20030620)
Dated:   20 June 2003
Virus signature database build:   3743

Information on other scanner support parts
Extended heuristic module version:   1.01
Extended heuristic module build:   1048866423
Archive support module version:   1.001 (20030526)
Archive support module build version:   1032

Information on installed components
NOD32 For Windows NT/2000/XP - Administrative tools
Version:   2.000.2
NOD32 For Windows NT/2000/XP - base
Version:   2.000.2
NOD32 For Windows NT/2000/XP - Internet support
Version:   2.000.2
NOD32 for Windows NT/2000/XP - standard component
Version:   2.000.2

Operating system information
Platform:   Windows 2000
Version:   5.0.2195 Service Pack 3
Version of common control components:   5.81.4916
RAM:   448 MB
Processor:   x86 Family 6 Model 8 Stepping 6 (935 MHz)

 

Same problem here.

 

Hi,

a new update has been pushed to the servers a while ago. Does it still happen?

Rgds.,

jan

 

I can update fine here. (www.nod32.com)

jan

 

I have three servers listed in the program, and get the "unable to access servers" error message on all three.

 

If you are using a firewall I hope the server sun.uid0.sk is allowed and you can access it.

jan

 

Yes. I added permission for that one awhile back. Things stopped working around an hour ago, according to the logs.

 

Pls. check your connection to sun.uid0.sk - I have no problems with it from here.

- is there anybody having the same problem?

- ...and anybody updating fine?

Thx.,

jan

 

Here's when it "died:"

06/23/2003 10:54:42 AM   Update   Update attempt triggered manually   marti
06/23/2003 10:54:28 AM   Update   Update attempt terminated with error (Access to server denied.)   marti
06/23/2003 10:54:19 AM   Update   Update attempt triggered manually   marti
06/23/2003 10:32:02 AM   Update   Your NOD32 version is up-to-date. No update necessary.   marti
06/23/2003 10:32:00 AM   Update   Update attempt triggered automatically   marti
06/23/2003 10:22:49 AM   Update   Your NOD32 version is up-to-date. No update necessary.   marti

It's now 12:25 PM CDT

 

Just to let you know, FWIW, I just now updated and got the update without any problems. I had CC set to use the esetsoftware.com server. I've been using that server for some time now.

(Just wondering, should I have CC set to access another server?)

 

That server does not work for me; neither does nod32.com nor eset.sk.

 

Hello,

Seems to be some authentication problems on all servers for me too.

Rgds,

 

Still no connection to all servers including sun.uid0.sk

Clive

 

Yep, none of em work...dreadfull...

 

Hello everybody,

Same problem - unable to access servers. First I thought it was because of the ZA I installed on my PC today so I uninstalled it but that didn't help. This was so far my first problem with NOD. I've been using NOD for over a year.

Anyhow, I reinstalled NOD and that solved the problem. My database is up to date - 1.444 I just hope this problem won't appear again tomorrow.. BTW I used the "old" installation file from June 5 ...

I'm also curious if I really HAD to reinstall it to solve the problem. If so I'll also have to reinstall it in the company my father works for. I'm some kind of a antivirus admin Fortunately it's just 2 computers

 

No problem here.

 

Well, that's great 4ya...
Meanwhile al lot of people lack this update. Has got to do somethin with identification.

 

Just so you know it´s not the server. I wasn´t trying to show off.

Regards,

Pieter

 

And I guess this is fun?

Btw, has got to do somethin with the server.

 

Edit: total uninstall helped indeed.
All fine now...but very weird...

 

Same here a Uninstall and clean install and now can access the server again - Wierd!

 

Just to add - I didn't uninstall it first. I just installed it over.

I also think it's weird.. Maybe jan or someone else from Eset can explain this... I'd really like to know what the problem was..

 

I tried that, no change.

 

Hmm I'm really puzzled now..

BTW I don't know if this matters but which version do you guys use - standard or administrator? I use Administrator(slovak). Operating system is W2K SP3 (last updated today ;
It's almost midnight here in Slovakia so I don't expect a reply from Eset till tomorrow.

 

It's working. Yeah! Just tried manual update and the newest virus sigs were downloaded.

Thanks to the Eset guy (or gal) that "kicked" the server.