Unable to Access Servers (Denied)

Discussion in 'NOD32 version 2 Forum' started by c53204, Jun 23, 2003.

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  1. c53204

    c53204 Registered Member

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    Up until today I have been able to carry out my daily (scheduled) updates. But today I'm getting the following error. I've tried different servers.


    Time   Module   Event   User
    23/06/2003 17:25:25   Update   Update attempt terminated with error (Access to server denied.)   C5\clive


    NOD32 Antivirus System information
    Virus signature database version:   1.443 (20030620)
    Dated:   20 June 2003
    Virus signature database build:   3743

    Information on other scanner support parts
    Extended heuristic module version:   1.01
    Extended heuristic module build:   1048866423
    Archive support module version:   1.001 (20030526)
    Archive support module build version:   1032

    Information on installed components
    NOD32 For Windows NT/2000/XP - Administrative tools
    Version:   2.000.2
    NOD32 For Windows NT/2000/XP - base
    Version:   2.000.2
    NOD32 For Windows NT/2000/XP - Internet support
    Version:   2.000.2
    NOD32 for Windows NT/2000/XP - standard component
    Version:   2.000.2

    Operating system information
    Platform:   Windows 2000
    Version:   5.0.2195 Service Pack 3
    Version of common control components:   5.81.4916
    RAM:   448 MB
    Processor:   x86 Family 6 Model 8 Stepping 6 (935 MHz)
     
  2. marti

    marti Registered Member

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    Houston, Texas, USA
    Same problem here.
     
  3. jan

    jan Former Eset Moderator

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    Hi,

    a new update has been pushed to the servers a while ago. Does it still happen?

    Rgds.,

    jan
     
  4. jan

    jan Former Eset Moderator

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    I can update fine here. (www.nod32.com)

    jan
     
  5. marti

    marti Registered Member

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    I have three servers listed in the program, and get the "unable to access servers" error message on all three.
     
  6. jan

    jan Former Eset Moderator

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    If you are using a firewall I hope the server sun.uid0.sk is allowed and you can access it.

    jan
     
  7. marti

    marti Registered Member

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    Yes. I added permission for that one awhile back. Things stopped working around an hour ago, according to the logs.
     
  8. jan

    jan Former Eset Moderator

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    Pls. check your connection to sun.uid0.sk - I have no problems with it from here.

    - is there anybody having the same problem?

    - ...and anybody updating fine?

    Thx.,

    jan
     
  9. marti

    marti Registered Member

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    Here's when it "died:"

    06/23/2003 10:54:42 AM   Update   Update attempt triggered manually   marti
    06/23/2003 10:54:28 AM   Update   Update attempt terminated with error (Access to server denied.)   marti
    06/23/2003 10:54:19 AM   Update   Update attempt triggered manually   marti
    06/23/2003 10:32:02 AM   Update   Your NOD32 version is up-to-date. No update necessary.   marti
    06/23/2003 10:32:00 AM   Update   Update attempt triggered automatically   marti
    06/23/2003 10:22:49 AM   Update   Your NOD32 version is up-to-date. No update necessary.   marti

    It's now 12:25 PM CDT
     
  10. sig

    sig Registered Member

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    Just to let you know, FWIW, I just now updated and got the update without any problems. I had CC set to use the esetsoftware.com server. I've been using that server for some time now.

    (Just wondering, should I have CC set to access another server?)
     
  11. marti

    marti Registered Member

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    That server does not work for me; neither does nod32.com nor eset.sk.
     
  12. JacK

    JacK Registered Member

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    Hello,

    Seems to be some authentication problems on all servers for me too.

    Rgds,
     
  13. c53204

    c53204 Registered Member

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    Still no connection to all servers including sun.uid0.sk

    Clive
     
  14. Rieske

    Rieske Registered Member

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    Yep, none of em work...dreadfull... :doubt:
     
  15. ragamix

    ragamix Registered Member

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    Hello everybody,

    Same problem - unable to access servers. First I thought it was because of the ZA I installed on my PC today so I uninstalled it but that didn't help. This was so far my first problem with NOD. I've been using NOD for over a year.

    Anyhow, I reinstalled NOD and that solved the problem. My database is up to date - 1.444 I just hope this problem won't appear again tomorrow.. BTW I used the "old" installation file from June 5 ...

    I'm also curious if I really HAD to reinstall it to solve the problem. If so I'll also have to reinstall it in the company my father works for. I'm some kind of a antivirus admin;) Fortunately it's just 2 computers :)
     
  16. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    No problem here.
     

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  17. Rieske

    Rieske Registered Member

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    Well, that's great 4ya...
    Meanwhile al lot of people lack this update. Has got to do somethin with identification.
     
  18. Pieter_Arntz

    Pieter_Arntz Spyware Veteran

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    Just so you know it´s not the server. I wasn´t trying to show off. ;)

    Regards,

    Pieter
     
  19. Rieske

    Rieske Registered Member

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    And I guess this is fun?
    Btw, has got to do somethin with the server.
     
  20. Rieske

    Rieske Registered Member

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    Edit: total uninstall helped indeed.
    All fine now...but very weird...
     
  21. c53204

    c53204 Registered Member

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    Same here a Uninstall and clean install and now can access the server again - Wierd!
     
  22. ragamix

    ragamix Registered Member

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    Just to add - I didn't uninstall it first. I just installed it over.

    I also think it's weird.. Maybe jan or someone else from Eset can explain this... I'd really like to know what the problem was..
     
  23. marti

    marti Registered Member

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    I tried that, no change. :(
     
  24. ragamix

    ragamix Registered Member

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    Hmm I'm really puzzled now..

    BTW I don't know if this matters but which version do you guys use - standard or administrator? I use Administrator(slovak). Operating system is W2K SP3 (last updated today:) ;
    It's almost midnight here in Slovakia so I don't expect a reply from Eset till tomorrow.
     
  25. marti

    marti Registered Member

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    It's working. Yeah! Just tried manual update and the newest virus sigs were downloaded.

    Thanks to the Eset guy (or gal) that "kicked" the server.
     
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