I purchased a copy of ATI home 10 on June 15th, and installed it on my computer. It looked like it was going to work, so I attempted to use it to backup my wife's computer. Unfortunately, it crashed her system. I have been unable to get help from customer support via email, and it has been two weeks. In the meanwhile, my system has now crashed. Both these computers have been running stable for the last 3 years. ATI is the only software installed recently. I have found by scanning the forum here that many others have been having the same difficulty, both with major system crashes and lack of response to tech support. Not only am I down for my business, but my wife is upset about wedding plan info on hers. I think Acronis owes it to us to get our systems back up to the point we can return the products for a refund.